Sr. Manager, Supply Chain & Logistics - MachineQ

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Supply Chain & Logistics will oversee daily functions and team members critical to continuity in business-as-usual logistics, fulfillment, and end-to-end supply chain management. Leading the supply chain team as part of MachineQ Operations, the Senior Manager will be responsible for all activities, processes, resources and third-party suppliers involved in the procurement, production, inventorying, distribution, and return of MachineQ hardware and related products. This position will also contribute meaningfully to comprehensive operational process improvement, expanding the capabilities and reach of the team by overhauling existing workflows, and implementing new tools and procedures with scalability as a core focus. The expectation is for relentless innovation and improvement, not a “we’ve always done it this way” approach. The Senior Manager is responsible for quickly achieving fluency with MachineQ’s platform, underlying technologies, operational toolsets, features, and product portfolio. This role also requires quick study and development of subject matter expertise across a complex suite of internal Comcast and external vendor systems for accounting, financial reporting, billing and taxation, inventory management, and order flows. Demonstrable experience with warehousing, fulfillment and inventory management best practices, as well as freight forwarding and multimodal logistics is required. The ideal candidate will also bring industry expertise in packaging hierarchy and optimization of handling and transport strategies across SKUs. Experience in international trade, cross-border movement and in-country fulfillment of complex wireless and technology products, tariffs and customs brokerage, and acting importer/exporter of record requirements is highly preferred. This position requires a creative, autonomous and self-starter approach to driving organizational growth. Critical thinking and attention to detail, a willingness to challenge the status quo, and experience with business process improvement in a fast-paced environment are all key requirements for success. An extremely keen attention to detail, and an ability to manage large volumes of information from disparate systems and sources, are essential requirements. The Senior Manager will be responsible for one or more direct reports, as well as hiring for continued growth on the supply chain and logistics team.

Job Description

Core Responsibilities

• Lead daily functions and oversee team members critical to stability in all logistics, fulfillment, and end-to-end supply chain functions of the business. Manage and grow an efficient and performant team in sync with business objectives.  
• Establish KPIs, reporting and feedback loops to assess and continually measure efficacy of procurement and receipt of goods, inventory management, demand forecasting, fulfillment and return, freight modes and costs, custom configurations and kitting, and other customer and business requirements as necessary.
• Establish, nurture, and maintain relationships with internal stakeholders, key suppliers, vendors and third-party service providers across the MachineQ business and broader Comcast ecosystem.
• Source, negotiate and oversee multiple hardware suppliers and manufacturers, ensuring component sourcing, production lead times, air and sea freight and all related dependencies and timelines are met to sustain inventory continuity and revenue assurance across core SKUs.
• Develop multi-disciplinary expertise throughout internal and external systems, including finance and accounting, export compliance, procurement, inventory, sales/CRM, strategic planning and analytics.
• Continually manage and monitor supplier performance, ability to meet quality control requirements and lead times, delivery timelines, special configurations, and other needs of the business. Source and onboard new suppliers and service providers as required.
• Overhaul and redesign, where applicable, existing processes and procedures across the supply chain organization to support the rapid, sustained growth of our customer base and delivery of our products.
• Support large-scale initiatives and customer deployments of MachineQ hardware and software products, inclusive of developing purchasing and delivery strategies, identification and management of project dependencies and timelines, inventory forecasting, and delivery assurance.
• Serve as owner and subject matter expert across supply chain functions for MachineQ, advising leadership on diverse topics such as inventory planning, demand forecasting, fulfillment strategies, contracts and costing, new product development timelines, packaging design, supply chain processes and systems, new vendor and product onboarding, and international trade.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Procurement; Supply Chain; Inventory Planning; Business Process Improvements; Operations Management; Demand Forecasting; Supply Chain Logistics

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years