Sr. Manager, Product Management (Publishing Focused)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

🚀 We're Hiring: Sr. Manager, Product Management (Publishing Focused) Location: Onsite Opportunity – Open to Candidates within the below areas. • Atlanta, GA • Philadelphia, PA • Englewood, CO • Miramar, FL • Chicago, IL • Manchester, NH 🕒 Work Hours • Standard business hours: 9 AM – 5 PM • Occasional on-call support for publishing needs—rare, but essential when issues arise overnight Are you a tech-savvy leader with a passion for content systems, process excellence, and team empowerment? Do you thrive in environments where precision, autonomy, and innovation intersect? If so, this opportunity is tailor-made for you.

Job Description

🌟 About the Role

This is not your typical product management role, this is a Publishing Product Manager position at the heart of our publishing operations. You’ll lead a team of 12 senior contractors responsible for managing and evolving our online content within the RightAnswers knowledge base platform.

🧩 What You’ll Be Doing

• Lead publishing operations: Oversee day-to-day workflows, templates, metadata, and SLA adherence.
• Own the process: Be the central authority for content authoring, publishing, tagging, functionality enhancements, and related process improvement.
• Own the experience: Be the champion to improve authors’ and publishers’ effectiveness and efficiency, driving improvements that reduce clicks and manual work. 
• Manage tools and partnerships: Work closely with third-party vendors and internal tech teams to optimize RightAnswers and other platforms.
• Lead new authoring teams: Oversee the migration strategy and success of transforming new teams’ content into the platform standards. 
• Support and training: Organize the development and maintenance of recorded and one-on-one onboarding to ensure team success and troubleshoot issues.
• Be the final checkpoint: Occasionally support on-call publishing needs—rare, but critical when overnight issues arise.

🧠 What You’ll Learn

• Advanced knowledge base management and publishing strategies
• Cutting edge technology like generative AI and push-vs-pull information models 
• Cross-functional collaboration with tech, care, and sales teams
• How to drive innovation in content delivery and user experience

👥 Who You’ll Work With

• A senior, autonomous team with high attention to detail and process discipline
• Partners across National Care, Sales, Field Operations, and the Accessibility Teams
• Technical teams supporting Sitecore, Celestial, and RightAnswers

🛠️ Tools You’ll Use (Training Provided)

• RightAnswers
• Adobe Experience Manager
• Sitecore
• Jira
• Celestial

🎯 What We’re Looking For

• Proven experience in content delivery as a writer or platform specialist
• Experience writing user stories and pulling business requirements
• Strong leadership and process ownership skills
• Innovation and curiosity for continuous improvement 
• Ability to work independently and guide a self-directed team
• High attention to detail and commitment to standards

Ready to lead the evolution of our knowledge base and publishing operations?
Apply now and bring your strategic mindset, technical fluency, and leadership excellence to a role where your impact will be felt across the organization.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Business Values; User Insights; Key Performance Indicators (KPI); Facilitation; Prioritization; Product Management; Onboarding

Salary:

Pay Range: This job can be performed in Illinois, and Denver Campus with a Pay Range of $108,621.94 - $179,226.19

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years