Sr. Manager, Editorial Platform Operations-Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

The Sr. Manager, Xumo Editorial Platform Operations leads the day-to-day operational execution of editorial merchandising experiences across Xumo platforms. This role manages a small team of operations and production professionals responsible for translating editorial and business strategy into high-quality, customer-facing experiences through CMS programming, targeting, testing, creative production, QA and launch execution. The Sr. Manager serves as a critical connection point between Editorial Merchandising, Product, Engineering, Design and partner teams, ensuring new experiences and capabilities are operationally ready, accurately implemented and successfully launched. The role requires a strong combination of people leadership, digital production expertise, operational discipline and hands-on familiarity with content management and experimentation tools.

Job Description

Team Leadership & Operations

·   Lead, coach and develop a small team responsible for editorial platform operations and production.

·   Establish effective workflows, operating procedures, prioritization models and quality standards that enable the team to execute efficiently at scale.

·   Manage day-to-day workload and resources across ongoing programming, launches, product initiatives and high-priority business needs.

·   Partner closely with Editorial Merchandising leadership to translate editorial, audience and inventory strategies into executable platform experiences.

CMS Programming & Experience Management

·   Own operational programming and publishing across Xumo CMS and merchandising tools.

·   Build, schedule and maintain editorial experiences, menus, collections and other content surfaces.

·   Oversee the buildout and ongoing management of new menus, navigation experiences and merchandising placements.

·   Ensure customer-facing experiences are accurate, timely and consistent across supported Xumo devices and platforms.

Product Features & Launch Readiness

·   Partner with Product, Engineering and Editorial teams to test and operationalize new platform functionality and features.

·   Lead UAT, operational readiness and rollout activities for new tools, capabilities and customer experiences.

·   Identify operational requirements and potential issues prior to launch and develop repeatable processes for supporting new functionality after release.

·   Represent Editorial Operations in product-development conversations to ensure tooling and workflows meet programming and production needs.

Experimentation, Targeting & Optimization

·   Execute A/B tests and other editorial experiments in partnership with Editorial, Product and Analytics teams.

·   Implement audience targeting and segmentation strategies across supported platform tools.

·   Ensure experiments are configured correctly, appropriately QA'd and operationally scalable.

·   Apply learnings from testing and platform performance to improve execution and inform future workflows.

Creative Production

·   Oversee production and delivery of editorial imagery and other creative assets required for on-platform experiences.

·   Manage production workflows, specifications, deadlines and quality standards.

·   Coordinate with internal creative resources and partners to ensure assets are delivered accurately and on schedule.

Quality Assurance

·   Establish and maintain rigorous QA standards across the editorial production lifecycle.

·   Oversee copyediting and content QA for customer-facing editorial experiences.

·   Validate programming and configurations within CMS and campaign tools.

·   Conduct on-device and on-screen QA to ensure the final customer experience matches editorial and product intent.

·   Identify recurring defects or workflow issues and establish processes, documentation and automation to reduce errors.

Who We're Looking For

·   Experienced digital operations, content operations, merchandising or production leader with a strong track record of managing customer-facing digital experiences.

·   Demonstrated experience leading and developing a team in a fast-paced, cross-functional environment.

·   Hands-on experience with CMS, publishing, merchandising, campaign-management or similar digital production tools.

·   Experience supporting new product features from testing and UAT through launch and ongoing operations.

·   Strong understanding of QA methodologies, including editorial, functional and customer-experience QA.

·   Experience with audience targeting, segmentation, personalization and/or A/B testing.

·   Strong production-management skills, including management of creative assets and complex publishing calendars.

·   Exceptional attention to detail and editorial judgment.

·   Demonstrated ability to develop scalable workflows, processes and documentation.

·   Ability to manage multiple priorities and launches simultaneously while maintaining quality.

·   Strong cross-functional communication skills and the ability to work effectively with Editorial, Product, Engineering, Design, Analytics, Marketing and partner teams.

·   Comfortable operating at both the strategic and hands-on execution levels.

Preferred Qualifications

·   Experience in streaming, connected TV, digital media, entertainment or consumer technology.

·   Familiarity with experimentation platforms, personalization systems or campaign-management tools.

·   Experience launching or migrating CMS, merchandising or consumer-facing platform capabilities.

·   Understanding of streaming discovery, content merchandising and customer-experience principles.

·   Experience identifying opportunities for workflow automation and operational scale.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Production Management; Leadership; Quality Assurance (QA); Digital Graphic Design; Content Management Systems (CMS)

Salary:

Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $97,842.52 USD - $181,189.85.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years