Sr. Manager, Content Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Content Management, will play a pivotal role in managing the Adobe Experience Manager as a Cloud Service platform representing business product plans and lifecycle performance. This role partners with cross-functional teams to streamline the Content Supply Chain applications, modernize workflows, work with AI enabled capabilities, and omni channel content delivery, including assets, content and data. This leader will be responsible for documenting and tracking business improvements with critical focus on omni-channel enablement.

Job Description

Core Responsibilities

Strategy, Governance & Communications

• Maintain business product governance, prioritization, and roadmap timelines.
• Align product improvements to enterprise goals.
• Manage MarTech product portfolio assignments such as Workfront, Figma, Frame.io, Fadel, AEM and other Adobe and non-Adobe MarTech systems.
• Provide guidance and compliance on content standards, taxonomy, metadata, and analytics.
• Facilitate planning and status on things like strategy and governance progress, instructor-led training, best practice methods, and stakeholder impacts using communication tools like Confluence, SharePoint, Jira, etc.

Business Analysis & Requirements

• Document process flows.
• Lead discovery, requirements development, and justification to enable new capabilities.
• Translate business needs into use cases, scenarios, high-level agile stories and success criteria.
• Collaborate with resources on content models, templates, and components to support authoring and publishing.
• Ensure consistency in naming conventions, metadata management, and workflow effectiveness.
• Oversee release readiness on new capabilities.

Omni-Channel Operations Management

• Coordinate GTM experiences with cross-functional teams across web, mobile, email, social, retail, field, support, and partner channels.
• Align processes and deliverables with content operators, DAM librarians, information architects and stakeholders connecting tactics to experiences working with onsite and off-shore resources.
• Evaluate content workflows using out-of-the-box functionality versus customization LOE.
• Explore AI-enabled use cases and vendor capabilities.
• Develop self‑service guides, training sessions, and operating procedures for authors, approvers, and marketers.

Business Acumen

• Strong forecasting, estimating and risk management skills.  
• Demonstrate the ability to produce financial analysis, formulating and measuring KPIs.
• Develop relationships and collect insights by working with a variety of corporate domains, vendors, partners and systems integrators to achieve operational excellence.
• Exercise independent judgment in decision‑making and support change management.
• Comfortable creating PowerPoint storyboards and presenting to leaders and team members.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

#EBICareers

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Requirement Writing; Data Process Evaluations; Performance Metrics; Compliance Oversight; Marketing Asset Management; Adobe Applications; Presentations

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years