Sr. Director, Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

As the Senior Director of Product Management, you will own and manage the Comcast Business Video and SaaS portfolios and products, with a focus on strategy, product lifecycle management, and innovation. You will lead a dynamic team of product managers and software engineers to deliver cutting-edge solutions, optimize existing offerings, and explore new market opportunities. This role requires a blend of strategic vision, technical expertise, and operational excellence.

Job Description

Key Responsibilities:

Portfolio & Product Leadership

• Video Portfolio: Serve as the business leader and subject matter expert for Video products, including X1 for Hospitality, X1 for SMB, IP video solutions, device lifecycle management, and content expiration planning.

• SaaS Portfolio: Oversee the Comcast Business Cloud Marketplace, ensuring it meets customer needs and drives revenue growth.

Team Leadership

• Lead and mentor a cross-functional team of approximately 10 product managers and software engineers.

• Foster innovation by guiding software engineering initiatives to develop tools, accelerate programs, and create proof of concepts.

Strategic Planning and Execution

• Define and execute product roadmaps and strategic plans aligned with business objectives and customer needs.

• Collaborate with Sales, Marketing, Technical Operations (TPX), Content Acquisition, Legal, and Divisions to ensure timely and budget-conscious delivery of new services and enhancements.

• Conduct market research, feasibility analyses, and competitive intelligence gathering to inform strategic decision-making.

Operational Excellence

• Establish policies and procedures to meet operational and financial goals.

• Oversee product modifications, cost-reduction initiatives, margin analysis, forecasting, and positioning strategies.

• Manage product pricing strategies and promotional campaigns to optimize profitability.

Customer-Centric Innovation

• Identify and explore new product ideas, technologies, and business opportunities to expand the portfolio and enhance customer satisfaction.

• Champion the customer experience by integrating seamless digital solutions at every touchpoint.

Organizational Impact

• Actively contribute to Comcast’s Net Promoter System by gathering and elevating employee and customer feedback to improve service delivery.

• Uphold Comcast’s commitment to diversity, equity, and inclusion.

Qualifications:

• Experience:

  • 10+ years in product management, including 5+ years in a senior leadership role overseeing complex portfolios.

  • Proven experience in B2B technology, video services, SaaS, or IoT solutions.

• Education: Bachelor’s degree in business, Technology, or a related field (MBA or advanced degree preferred).

• Skills:

  • Strong technical acumen with experience managing cross-functional teams.

  • Expertise in product lifecycle management, market analysis, and roadmap development.

  • Exceptional communication and leadership skills, with the ability to influence stakeholders at all levels.

  • Data-driven approach to decision-making and performance optimization.

• Attributes:

  • Passionate about innovation, collaboration, and delivering results.

  • Strong customer advocacy mindset with a commitment to excellence.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategy Development; Product Management; People Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +