Sr. Director, Product Management - Experience & Platform

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

At Xfinity, we’re redefining what it means to connect with customers—digitally, socially, and experientially. As the Director of Product Management for Experience & Platform, you’ll be at the forefront of this transformation, leading the strategy and execution of our social and forums ecosystem to deliver world-class, community-driven experiences. Responsible for creating an environment where great ideas are heard, evaluated, and invested in. Guides other product leaders, removes roadblocks, leads all product initiatives and generally oversees the entire product lifecycle. Coaches and grows their team. Fosters close alignment and partnership between product and engineering, and other cross functional teams. Under consultative direction, provides leadership and direction to large/complex teams in the same business function. Implements strategy; leads and translates approaches to highly complex issues. Creates and drives the strategic vision, perspective, and execution of the full product suite end–to–end, spanning Consumer and Employer facing products. Uses quantitative/financial information to assess, manage, improve, and report business performance. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization’s business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Strategic Leadership

• Own the end-to-end vision and execution of Comcast’s social and community platforms, spanning owned forums and third-party social channels.
• Define, monitor, and drive KPIs for community health, sentiment, engagement, and platform performance.
• Ensure the forums strategy evolves in step with emerging GEO needs.
• Conduct competitive baseline analysis and benchmarking to inform strategy and elevate Comcast’s position as a leader in digital community experiences.
• Forge a deep, operational partnership with Assisted Operations teams to ensure alignment of response quality, volume management, escalation protocols, and customer experience standards.
• Champion ethical, inclusive, and accessible design across all community touchpoints, ensuring every customer feels seen, heard, and valued.

• Product & Platform Strategy

• Shape the long-range platform vision; leading the prioritization of features and capabilities that support multi-tenant needs and scalable engagement.
• Align product strategy with Comcast’s broader business goals and customer experience objectives.
• Seamlessly integrate social and forum insights into product development, support, and marketing strategies to drive continuous improvement and innovation.

• Platform Operations & Optimization

• Establish robust reporting structures to track community engagement, behavioral trends, and platform performance.
• Drive ongoing refinement of social and forum platforms based on real-time data, user feedback, and evolving customer expectations.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Accountability; Business

Salary:

Pay Range: This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $141,165.07 - $232,922.36

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +