Sr. Analyst, Performance Analytics (Digital e-Commerce)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Performance Analytics is a fast-growing team that provides deep insights and advanced analytics to senior leaders across Comcast Cable. As internal consultants, we support the strategic decisions that drive Comcast’s growth, improve its products, and improve its customers’ experiences. Our team is looking for a hands-on analyst who can leverage Comcast’s abundant data assets to become a trusted partner for our business leaders and solve their most complex problems. The role is highly visible and provides exposure to a broad range of Comcast’s product and functional areas.

Job Description

Responsibilities:

• Support the end-to-end performance optimization of the Digital Sales lifecycle and ecosystem for the residential Comcast Cable business, primarily with dotcom and chat.
• Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership; including customer connects, revenue, sales conversion, and existing customer base management.
• Synthesize actionable insights by joining together large data sets from across the company and applying appropriate analytical techniques.
• Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision makers.
• Support the delivery and readouts on digital sales experiments.
• Build and deliver proactive monitoring and analytics of digital traffic to support business operations and performance enhancement.
• Leverage analytical background to determine when advanced quantitative research tools and models should be used to address stakeholder problems.
• Develop analytic plans and testable hypotheses for key business questions raised by partners to ensure that all important questions are addressed fully, appropriately, and accurately.
• Effectively manage competing priorities through planned and ad-hoc requests
• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork, while maintaining an environment that is upbeat and fun.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
• Other duties and responsibilities as assigned.

Primary Competencies

• Deeply understand the business challenges faced by Comcast leadership, and their context.
• Incorporate business acumen into analytical work: make the right assumptions, control for the right variables, and interpret results from the perspective of the business stakeholder.
• Generate insights from large data sets that are actionable and add value to the business.
• Communicate and collaborate effectively with teammates and business stakeholders.
• Learn and leverage experimentation techniques and approaches, including A/B, Market Holdouts, and pre/post.
• Able to filter through the ambiguity of business problems to be able to produce a high-quality analysis.

Other Competencies

• Strong problem solving and critical thinking skills.
• Effective communication skills: ability to “tell the story”.
• Highly proficient in SQL.
• Ability to grasp complex analytic principles and techniques.
• Strong business acumen & demonstrated aptitude for analytics that incite action.

#EBICareers

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Collaborating; Actionable Insights; Analytics

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years