Sr. Analyst, Competitive Intelligence

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Market & Competitive Insights team plays a key role in helping shape Comcast's growth strategy, specifically our longer-term path to competitive differentiation. The foundation of our framework is assessing how consumer preferences, priorities, and behaviors are evolving regarding broadband, mobile, entertainment, and smart home services. In conjunction with that effort, we analyze competitor performance and strategies and tactics for meeting those changing consumer needs. That consumer/competitive/market view provides the context for the longer-term path we help define for Comcast to deliver unique and compelling services that resonate with consumers and differentiate us in the process. The Sr. Analyst, Competitive Intelligence will play a key role in helping the organization understand and respond to changes across the internet, mobile, and entertainment markets. This role will systematically monitor shifts in competitor strategies, tactics, and performance, while assessing the impact of competitive, consumer, and macroeconomic trends on the business. By translating market developments and competitive performance into actionable insights, the Sr. Analyst will help identify areas of competitive advantage and opportunity nationally and regionally and inform both near-term tactical decisions and longer-term strategic planning.

Job Description

Responsibilities:

• Monitor and analyze changes in the competitive landscape across internet, mobile, and entertainment, including competitor strategies, product offerings, pricing, promotions, GTM activity, and other key developments. 
• Track and assess competitor and industry performance, including quarterly results, subscriber trends, financial performance, and relevant operating metrics. 
• Identify and quantify the impact of competitive, consumer, and macroeconomic factors on market and business performance. 
• Synthesize complex market and competitive information into clear, actionable insights that highlight key implications for the business. 
• Develop executive ready presentations and compelling storylines that translate complex competitive and market analyses into clear insights, implications, and recommended actions for senior leadership. 
• Support near term tactical decision making and longer term strategic planning through data driven competitive and market analysis. 
• Build and maintain competitive intelligence tools, frameworks, and reporting that enable systematic tracking of market developments and performance over time. 
• Partner with teams across the organization to answer key competitive questions and support high priority strategic initiatives. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Skills:

• Analytical Skills: Strong analytical skills with the ability to interpret complex data and translate it into actionable insights, particularly regarding customer experience and market strategies. 
• Research Abilities: Experience or coursework in market research, customer experience analysis, and competitive strategy. 
• Communication Skills: Excellent written and verbal communication skills, with the ability to present findings clearly and concisely. 
• Proficiency in Tools: Familiarity with data analysis tools (e.g., Excel, Power BI) and research platforms (e.g., surveys, databases). 
• Team Player: Ability to work collaboratively in a team environment and contribute to team discussions and decisions. 
• Curiosity & Initiative: A proactive approach to learning and problem-solving, with a strong curiosity about consumer behavior, customer experience, and market dynamics. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Data Analysis Tools; Team Player; Researching; Curious Mindset; Communication; Taking Initiative

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years