Specialist, Research & Insights

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business is looking for a Specialist of Research and Insights to support CB’s continued growth as a brand and business. This role within the Brand Marketing organization and Brand Strategy team will support key research initiatives that impact all segments (Small Business, Enterprise, and Public Sector) that Comcast Business serves. This role will be highly cross-functional, working across various teams – including Commercial Marketing, Digital, and Customer Solutions – to develop and execute research initiatives that lead to best-in-class strategy and execution. This role is an exciting opportunity to support the continued growth of Comcast Business at Comcast HQ in Philadelphia. This individual will work with their leader to develop and execute research initiatives including on-going brand health tracking, communications/advertising, and message testing as well as bespoke qualitative and quantitative studies depending on the project need. This person will support the operational set up of research including working with third party research partners, identifying new partners, and socializing research plans across the organization. Individual will have the opportunity to be engaged in all types of research and will be expected to be able to synthesize research and report out results at various levels of the organization. This individual will report into a Manager of Brand Insights & Research.

Job Description

Key Responsibilities:

• Support research planning for Comcast Business, developing annual research plan that aligns to brand and business objectives and working with other teams who are conducting research to align plans as needed
• Input into annual brand KPIs and track to annual goals related to brand health
• Support key brand and business initiatives with research and insights – including, but not limited to, new solution launches, ad hoc message and claims testing, event / brand activation testing, creative concept validation, and more
• Partner with cross-functional teammates to identify research needs and lead development of research plans that will yield impactful insights and drive to meaningful action
• Support leader in executing research projects from start to finish, bringing along key stakeholders at all levels, including senior management
• Provide on-going insights and intelligence through syndicated research tools and competitive intelligence sources
• Support ad hoc research requests from stakeholders across the business
• Manage research vendors and partners and identify best partners for various project opportunities
• Lead management of research budget, working with Finance team to manage annual research budget and vendor scoping and invoicing

Required leadership skills:

• Curious, motivated, and well-organized
• Insightful and interested in learning new things
• Understanding of qualitative and quantitative research methods
• Strategic thinker who can also get things done and execute with excellence
• Champions diverse perspectives and works to bring unique, inclusive thinking into all that we do
• Team player and highly collaborative – able to work as a leader across teams and levels
• Comfort in navigating ambiguity where it exists and driving to solutions
• Strong project manager – able to allocate and re-allocate resources in a fluid manner as business needs change
• Clear communicator and great storyteller – able to bring insights to life in written and oral communication and present ideas in a compelling way
• Strong presence that instills confidence and influences with impact
• Self-reliant, problem-solver, and results-oriented
• Demonstrated ability to thrive in a fast-paced environment, prioritization ability, handle pressure and meet deadlines with a growth mindset
• Rigorous budget management skills

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Brand Marketing; Research Insights; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years