Senior Product Manager
Philadelphia, Pennsylvania
Overview
Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.
Success Profile
What makes a successful Senior Product Manager at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Leadership
- Flexible
- Problem Solving
- Communicator
- Proactive
- Strategic
Responsibilities
Senior Product Manager
Job Summary
We are seeking a Senior Product Manager to lead product strategy and execution for ROCI, a foundational platform that unifies network design data, configuration, and telemetry into a real‑time topology graph spanning headend to customer device. This role is central to enabling faster diagnosis, smarter automation, and more reliable experiences across Comcast’s cable infrastructure. The Senior Product Manager partners closely with engineering, data platform teams, and operational stakeholders to translate complex network and system realities into scalable, high‑impact product capabilities. This role requires strong technical fluency, systems thinking, and an outcome‑driven mindset, along with the ability to leverage AI‑assisted tools to accelerate discovery, synthesis, and delivery.Job Description
As a Senior Product Manager for ROCI, you will own significant portions of the product surface area, from graph data integrity and APIs to platform adoption and operational enablement. You will operate across ambiguity, balancing near‑term delivery with long‑term platform strategy, and ensuring ROCI scales as a trusted source of network truth.
You will be expected to operate independently, influence without authority, and serve as a product leader within the broader network, diagnostics, and observability ecosystem.
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
Core Responsibilities
Customer & Market Insight
- Internalizes and represents the voice of the customer across the product lifecycle, ensuring customer needs and real‑world workflows guide product decisions.
- Engages directly with users, SMEs, and operational partners to validate assumptions and uncover edge cases or unmet needs.
- Performs competitive analysis and market research to maintain an up‑to‑date view of trends, competitor capabilities, and market shifts.
Product Ownership & Strategy
- Own and evolve product strategy for key ROCI capabilities, including the Topology Graph (Neo4j), RestfulAPIs, and DataLake tables.
- Define and communicate clear product outcomes tied to operational efficiency, reliability, and platform adoption.
- Contribute to longer‑term platform vision, including scalability, data quality, and extensibility across tools and teams.
- Balance technical platform investments with near‑term business and operational value.
Technical Translation & Requirements Definition
Translates system capabilities, data flows, and technical constraints into clear product requirements.
Evaluates technical feasibility, tradeoffs, and implementation approaches in partnership with engineering, architects, and data scientists.
Drafts and manages epics, user stories, acceptance criteria, use cases, and supporting documentation (e.g., business requirements, executive summaries, M&Ps).
Drive clarity around data contracts, API behavior, performance expectations, and dependency management.
Conducts capability gap analysis and feasibility assessments to define what is desired vs. what is technically attainable.
Execution‑Driven Product Delivery
- Breaks down product vision and opportunities into executable work: epics, stories, and backlog structures.
- Actively participates in backlog refinement, sprint planning, and delivery touchpoints to ensure alignment and progress.
- Coordinates with engineering throughout development to validate that outputs meet intent and quality standards.
- Manages change requests and validates downstream deliverables, including conducting or supporting business acceptance testing.
Strategy, Financials & Product Planning
- Contributes to product vision and strategy across the team and broader organization.
- Participates in planning for enhancements to product content, features, pricing, and packaging.
- Supports budgeting and variance analysis for product performance to identify risks, opportunities, and areas for optimization.
Advanced Copilot & AI‑Assisted Product Workflows
- Leverages AI‑powered tools (e.g., Microsoft Copilot) to accelerate product discovery, synthesis, documentation, and delivery.
- Uses AI to identify themes, risks, gaps, and opportunities across stakeholder inputs.
- Applies strong judgment to validate and refine AI‑generated content, ensuring alignment with business, technical, and user experience goals.
- Continuously experiments with AI tools to improve personal and team productivity.
Outcome‑Oriented Mindset
- Measures success through customer adoption, usability, operational efficiency, and overall business impact—not just feature completion.
- Incorporates feedback and learning into iterative improvements to deliver meaningful, measurable outcomes.
Qualifications:
- 8+ years experience in Product Management or a related technical product role.
- Ability to translate complex technical concepts, data flows, and system capabilities into clear product requirements and user‑centered experiences.
- Hands‑on experience writing epics, user stories, acceptance criteria, and product documentation for development teams.
- Strong collaboration skills with engineering, data science, and subject matter experts.
- Skilled at breaking down ambiguous problem spaces into structured product opportunities and actionable work.
- Proficiency with AI‑powered tools (e.g., Microsoft Copilot) to accelerate discovery, documentation, and product delivery.
- Strong analytical and communication skills, including the ability to explain technical concepts to non‑technical audiences.
- Experience participating in backlog refinement, sprint ceremonies, and cross‑functional delivery activities.
- Demonstrated focus on outcomes such as usability, efficiency, adoption, and business impact.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related field, or equivalent experience.
- Advanced degree (e.g., MBA, MS) is a plus but not required.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Product Requirements; Product Development; Product Management; Product Vision; Agile Methodology
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Hear from our people
“Days in the office where we collaborate and whiteboard, and crack those hard problems to solve… those are the days that mean the most.”
Theresa Customer Onboarding and Product Management
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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