Senior Product Manager, Xfinity Mobile

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day. Within our T&P (Technology and Product) organization, we are seeking a highly motivated and results-oriented Senior Product Manager to lead the development and execution of innovative product strategies within the Connected Living organization. This critical role will focus on enhancing the customer experience for our Xfinity Mobile product, across key areas including billing transparency, payment flexibility, service lifecycle management, and promotion lifecycle management experiences. This is a highly strategic role within a rapidly growing business. You will play a pivotal role in shaping the future of the Xfinity Mobile customer experience by defining and delivering best-in-class solutions that are engaging and reduce customer churn.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Develop and execute an XM-centric product strategy: Craft a comprehensive strategy and roadmap focused on enhancing the XM experience within the app, ensuring alignment with Comcast's goals and the needs of our XM customers. 
• Champion the user journey: Design and optimize XM experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric interactions. 
• Act as a product owner in agile teams: Lead the scrum team with a focus on delivering XM-related features. Write clear user stories and acceptance criteria that drive development, ensuring alignment with the overall XM experience vision. 
• Collaborate across teams: Work closely with engineering, design, program management, and other key stakeholders across the organization to ensure timely, high-quality delivery of XM enhancements that meet both internal and external expectations. This requires strong cross-functional collaboration and stakeholder management skills. 
• Ensure XM quality and reliability: Maintain a relentless focus on XM quality, addressing user needs effectively while driving continuous improvement and innovation within the XM experience. 
• Drive customer engagement: Develop strategies to increase awareness, adoption, and creation of identity, fostering deeper user engagement and loyalty.  
• Measure and optimize: Define, track, and analyze key XM metrics to measure impact and success. Use these insights to inform ongoing enhancements and ensure the XM experience consistently exceeds customer expectations. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Identifying Customer Needs; Collaboration; Product Management; Communication; Mobile Products; Product Backlog Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +