Senior Manager, WiFi Product Services

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

WiFi sits at the heart of Comcast, and the Senior Manager for WiFi Product Services will play a key role in delivering a superior WiFi product to 29m+ members. Xfinity focuses on delivering the most reliable and intelligent WiFi to our members while being in a constant state of innovation and change. This business leader will primarily be responsible for driving the success of WiFi products through supporting the development of new WiFi products from inception to launch, supporting the management of WiFi products in market, ensuring a superior customer experience on WiFi products through active efforts to monitor and improve on their performance, and aligning the WiFi product space with broader company goals. In this role, this individual will work cross-functionally with a diverse array of stakeholders in all facets of the job. Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, pricing & packaging evaluations, product launches, and more. WiFi’s core importance to Comcast ensures this role will have great exposure and visibility. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on next-generation products. This individual will report to the Executive Director of WiFi Services.

Job Description

Core Responsibilities

• Deliver on WiFi portfolio goals through successful management of customer centric products throughout the entirety of their lifecycle
• Applies expertise in state-of-the-art product technologies and is relied on by top management to serve as a proxy for the market.
• Oversee customer research and competitive analysis to obtain product insights; translate them into customer propositions 
• Conduct quantitative and qualitative analysis to determine product go-to-market strategy and active product improvements through the utilization of excellent strong analytical skills  
• Support the defining of customer value propositions by synthesizing customer needs with internal capabilities 
• Strategically evaluate current product portfolio and roadmap, assess new opportunities, evolve our product strategy, and guide both short and long-term business planning
• Develop robust business cases to guide the direction and prioritization of the roadmap, the budget, and the company’s five-year-plan
• Analyze the ongoing or projected financial and customer impact of WiFi products within the larger scope of the company’s revenue and cost targets
• Translate the assumptions of the business case into requirements to guide R&D in product design
• Partner with technology teams to understand consumer benefits from new innovations, and turn them into actionable products or marketing possibilities
• Collaborate with leadership in product development, business operations, marketing, sales, and across the company to achieve our mission and strategy
• Partner with business development teams on partnership opportunities to fill in hardware, software or general product gaps
• Monitor the broader market, while leveraging competitive insights to guide strategy development and product management
• Demonstrates excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Minimum Requirements

• Bachelor’s Degree; MBA beneficial
• Generally requires 7+ years related experience
• Preferred background in consulting, product management, business development, finance, or corporate strategy
• Has superior strategic, analytical, and problem-solving skills, and is capable of clearly communicating a long-term vision across the company and executive stakeholders
• Natural collaborator, with excellent communication skills and strong executive presence
• Ability to derive strategic insights in the face of complex and often incomplete information
• Deep interest and understanding of consumer tech products and product lines
• Excellent written and verbal communication skills
• Self-starter with ability to quickly grasp complex subject matter
• Ability to travel approximately 10% of the time

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Collaboration; Product Development; Product Management; Communication; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years