Senior Manager, Tech 360

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This role is an exciting opportunity within the Customer Engagement Domain on the Assisted Tools team. The Sr. Manager of Tech 360 will lead the SDLC of the existing native iOS app that is used by the Comcast in-home fulfillment technicians across the nation and the convergence to the Celestial UI that Tech 360 application will undergo as part of the next gen experience for fulfillment technicians.

Job Description

What You’ll Do:

• Oversees the planning and designing of software applications, including new programs, enhancements and modifications. 
• Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. 
• Collaborating with cross-functional teams to define project requirements, set timelines, and maintain communication for efficient workflows 
• Implementing key performance indicators for development processes, advocating for best practices to improve efficiency and product quality 
• Managing a range of stakeholders, including leadership, and leading on cross-project communications 
• Understanding of AI tools that can help expedite SDLC and speed to market 
• Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. 
• Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. 
• Monitoring industry technological developments, evaluating external products, and ensuring the team's knowledge is up-to-date.  Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. 
• Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. 

Required Skills & Experience:

• People Leadership (must-have): Proven experience managing and developing 8–10 direct reports, including performance management, coaching, and career development in an engineering environment
• Technical Expertise: Strong hands-on or architectural knowledge of React and iOS development (Swift)
• Backend & Data: Experience with MongoDB and designing/building microservices-based architectures
• Cloud & Platform: Familiarity with Cloud Foundry or comparable cloud platforms for application deployment and scalability
• Release Management: Demonstrated experience leading release planning, coordination, and execution across complex systems
• Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders and translate technical concepts for diverse audiences

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Manager 2, Software Development & Engineering

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Cloud Foundry; Release Management; Technical Knowledge; People Leadership; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years