Senior Manager, Product Market Readiness & Business Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Product Market Readiness & Business Operations position will play a critical role in shaping, operationalizing, and executing the go‑to‑market (GTM) strategy for the Xfinity Consumer Product Marketing Product portfolio. This individual will be a strategic operator and execution leader—able to roll up their sleeves, drive clarity across stakeholders, and ensure disciplined adherence to product and GTM plans across all products. They will serve as the connective tissue between Product, Marketing, Finance, Technology, Field Operations, Sales, and Leadership.

Job Description

CORE RESPONSIBILITIES

Strategic Development & GTM Leadership

• Develop and refine multi‑year GTM and business operations strategies that bring the Xfinity Consumer Product Marketing priorities to life.
• Partner with product leads to translate product vision into clear operational and cross‑functional GTM plans.
• Drive alignment on customer value propositions, positioning, pricing implications, and market readiness requirements.
• Build leadership‑ready narratives and presentations for senior executives.

Operational Execution & Cross‑Functional Program Leadership

• Serve as GTM lead for one or more products, ensuring all functions deliver inputs on time and to standard.
• Build and maintain operating rhythms, performance dashboards, workbacks, and decision frameworks to enable seamless execution.
• Partner closely with Field Operations to ensure GTM readiness and post launch support.
• Identify operational risks, drive mitigation plans, and ensure organizational readiness ahead of launches, feature releases, and business milestones.

Insights, Analysis & Business Case Development

• Develop scenario models, and operational impact analyses to inform strategic decisions.
• Assess customer, operational, and market impacts of product and GTM changes.
• Lead analytical deep dives to evaluate product performance, GTM success, and cross‑functional efficiency.

Stakeholder Management & Internal Leadership

• Build strong relationships across Product, Marketing, Finance, Regions, and Ops stakeholders.
• Serve as a trusted thought partner to product owners, senior leaders, and cross‑functional teams.
• Influence without authority; drive clarity and alignment in complex or ambiguous situations.
• Mentor analysts and support teammates; help build a culture of collaboration, operational rigor, and excellence.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

PROFESSIONAL EXPERIENCE & MINIMUM QUALIFICATIONS

• Experience in strategy and development, product management, consulting, business operations or related field

• Strong strategic development and cross‑functional leadership background.
• Proven ability to “build from scratch”—creating frameworks, processes, and materials independently.
• Exceptional communication and executive‑ready presentation skills.
• Strong operational instincts: knows how to navigate the organization and get things done.
• Strong analytical skills with experience structuring, evaluating, and presenting data‑driven recommendations.
• Ability to thrive in fast‑paced, ambiguous environments.
• Demonstrated strong time-management, prioritization and organizational skills
• Attention to detail and organization
• “Lead by example” mentality that promotes collaboration, openness and accountability with other departments and external partners.
• Excellent analytic and strategic planning skills.
• Ability to analyze and leverage data from multiple sources to plan and measure success criteria of projects.
• Thorough understanding of product development lifecycle processes, procedures and tools.
• Ability to work with all levels within the organization, including team members in the field.
• Internal Comcast experience (within the Regions and/or HQ) a plus.

Success Attributes

• Promote collaboration, openness and accountability within the team, other departments, and external partners
• Serve as an advocate for diversity of thought, cultural intelligence, and treats team members equitably
• Displays a presence and self-confidence to interface and engage with key stakeholders internally and externally
• Understands the importance of finding win-wins and engaging others in the cycle of developing new initiatives
• Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments
• Excels in a culture of collaboration, excellence, innovation, and teamwork

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Launch Plans; Cross-Functional Project Management; Stakeholder Management; Project Management; Product Management; Strategic Alignment

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years