Senior Director, Chief of Staff Global Platform Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Senior Director, Chief of Staff for Global Platform Management acts as a strategic partner to the SVP, driving organizational efficiency, cross-functional alignment, and impactful communications. This role owns the operational rhythm, engagement strategy, and execution of strategic initiatives, while fostering a unified team culture across Global Platform Management in alignment with the broader Global Product organization. Success requires exceptional executive presence, problem-solving ability, stakeholder influence, and relationship-building across a global, matrixed environment.

Job Description

Core Responsibilities:

Operational Leadership & Strategic Execution

• Deliver measurable improvements in operational efficiency and strategic alignment across platform functions, ensuring delivery of key business priorities.
• Lead organizational rhythms including planning cycles, KPI tracking, budget oversight, and governance.
• Partner with leadership to set goals, monitor progress, and remove barriers on complex, cross-functional initiatives.
• Oversee risk management, mitigation strategies, and compliance with corporate standards.
• Exercise sound judgement on high-impact issues and champion operational excellence.
• Serve as a trusted advisor to the SVP and leadership team, providing insights and recommendations on strategic priorities.

Communications, Engagement & Culture

• Own and evolve engagement and communication strategy for Global Platforms, including leadership messaging, newsletters, SharePoint content, and team events, ensuring full alignment with Global Product.
• Develop and deliver high-impact communication materials such as presentations, team decks, and cross-team updates aligned with the Global Product brand.
• Ensure consistent information flow and messaging across the organization, informed by the overall Global Product cadence.
• Lead culture-building initiatives, including survey action planning and activities that foster collaboration and the identity as one Global Product organization.
• Use data-driven insights to optimise communication effectiveness and engagement outcomes.

Strategic Initiatives & Change Management

• Lead and support high-priority strategic initiatives on behalf of senior leadership and the Chief of Staff function.
• Design and implement change management strategies to enable adoption of new processes and organizational changes.
• Collaborate with the central Chief of Staff team to provide KPI dashboards, insights, and strategic recommendations.

Cross-Functional Influence & Stakeholder Partnerships

• Partner across Chief of Staff, Global Product teams, Technology & Product, and business units to strengthen alignment and execution.
• Influence teams at all levels—often without direct authority—to drive outcomes across global workstreams.
• Build strong relationships with internal and external stakeholders, fostering an inclusive, customer-focused, high-performance culture.

Required Experience & Skills:

• Proven track record in driving operations, engagement, and communication strategies within complex, multi-territory organizations.
• Ability to translate interconnected activities into clear, actionable plans with measurable outcomes.
• Outstanding communication skills—written, verbal, and presentation—with the ability to simplify complex topics.
• Advanced stakeholder management and influencing capability across cultures and functions.
• Strong change management expertise combined with data and analytics fluency.
• High proficiency in Microsoft AI-enabled tools and emerging AI capabilities.
• Mastery of Microsoft 365 suite (PowerPoint, Excel, Word) and proficiency with project management platforms.
• Background in consulting, business operations, or strategic program leadership strongly preferred.
• High-level technical knowledge of our products and services or equivalent domains a plus.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Problem Solving; Technical Knowledge; Storytelling; Communication; Taking Initiative; Strategic Execution

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +