Senior Analyst, Business Process Effectiveness

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Data Business Process Effectiveness (BPE) Senior Analyst serves as the primary discovery documentation resource for BPE initiatives across Comcast, NBCUniversal, and Sky. This role executes the capture, structuring, and synthesis of business process and technical architecture information—and analyzes operational metrics—enabling BPE Advisors to create finalized process and architecture deliverables, conduct stakeholder reviews, and develop process recommendations. As part of the CGA team, the Data BPE Senior Analyst is responsible for: • Supports audit discovery by capturing walkthroughs and working sessions documentation. • Analyzes operational metrics, reports, and dashboards of upcoming audit clients to surface and summarize trends and potential anomalies. • Independently synthesizes discovery outputs into clear written narratives and structured documentation. • Partners with BPE Advisors to connect business process documentation to related systems, policies (as applicable), and data sources, improving end-to-end traceability. • Supports multiple parallel engagements by tracking action items, clarifications, and follow-ups needed to complete discovery documentation and metric inputs. This role offers broad exposure across Comcast Corporation through cross‑company process and system discovery and provides opportunities to strengthen operational transparency through clear documentation and metrics‑informed insights.

Job Description

What You Deliver

• Produces accurate, timely, and well‑organized discovery documentation that is fully ready for downstream use in business process and technical architecture deliverables.
• Captures and structures detailed process information—including steps, handoffs, controls, system interactions, and data flows—ensuring outputs are complete, consistent, and usable without rework.
• Analyzes operational metrics to surface trends, anomalies, and key observations that directly inform advisor‑driven process effectiveness assessments.
• Synthesizes discovery sessions, metrics insights, and supporting materials into clear narratives, inventories, and structured documentation that accelerate stakeholder understanding.
• Supports preparing concise, accessible summaries, presentations, and graphical overviews for senior leadership and engagement sponsors.
• Supports department objectives and performs other duties and responsibilities, as assigned.

How You Deliver

• Demonstrates strong listening and synthesis skills to accurately capture complex business and technical discussions.
• Applies analytical skills to interpret metrics and connect them to processes and systems.
• Owns documentation integrity across active workstreams by enforcing version control, terminology alignment, and artifact standards to maintain audit‑ready deliverables.
• Ensures all information and data are handled in accordance with company policies for data classification and secure handling.
• Performs effectively in ambiguous, fast‑paced environments and adapts as understanding evolves.
• Accepts feedback and iterates on documentation to improve clarity and completeness.
• Uses discretion and sound judgment on challenging assignments while maintaining personal accountability and ownership.
• Consistently exercises independent judgment and discretion in matters of significance, recognizing when to escalate and when to resolve issues autonomously.
• Applies creative thinking, initiative, and flexibility in prioritizing and completing work.
• Demonstrates willingness to learn unfamiliar areas and tackle challenging topics.
• Identifies opportunities to improve team processes, tools, and training.
• Assists less experienced team members in understanding and documenting process flows.
• Transparently keeps CGA management informed of findings, status, and emerging issues.
• Acts in accordance with CGA and company policies, maintaining the highest level of integrity.
• Displays regular, consistent, and punctual attendance; able to work variable hours and travel up to ~20% as needed.

How You Partner

• Demonstrates strong interpersonal skills, including clear written and verbal communication.
• Shows respect to team members and clients in all interactions.
• Collaborates effectively with BPE Advisors, CGA partners, and client stakeholders during both in‑person and virtual, cross‑location discovery sessions.
• Assists team members outside of direct assignment areas when needed.
• Supports the broader CGA and audit teams by sharing practical understanding of data analytics and automation through daily interactions.
• Proactively communicates status, blockers, and documentation gaps to BPE Managers and relevant stakeholders to keep workstreams on track and avoid downstream delays.
• Builds credibility with client and internal stakeholders by consistently delivering accurate, well-organized outputs and engaging professionally in discovery sessions.
• Navigates cross-functional and cross-company engagements with professionalism, adapting communication style to suit diverse audiences including technical teams, business owners, and audit leadership.

How You Develop

• Utilizes available resources to expand knowledge of business processes, operational metrics, and supporting technologies.
• Strengthens documentation and analysis capabilities through continuous learning and feedback.
• Builds familiarity with process mapping conventions, architecture concepts, and metrics interpretation.
• Builds applied knowledge of risk, controls, and operational governance through active discovery work, developing foundational expertise that supports progression into process analysis and assessment responsibilities.
• Exhibits a commitment to continuous self‑improvement by working with leadership to leverage strengths and target development areas.
• Gains knowledge of IT controls and cybersecurity concepts.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Cross-Team Collaboration; Facilitation; Managing Ambiguity; Business Process Mapping; Presentation Preparations; Communication; Metrics Analysis

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years