Release Triage Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast is seeking a talented and dedicated Release Triage & Quality Engineer to support the release cycles associated with deployed software on CPE devices. These devices run Comcast’s Reference Design Kit (RDK), which powers over 100 million devices across video, broadband, and home security. This role is critical to the successful development and deployment of new features and fixes, ensuring that changes are delivered reliably to the field. Comcast’s development environment is advanced and highly integrated, leveraging industry-standard tools and cloud infrastructure to support a fast-moving, agile development cycle. The effective use of open-source technologies enables Comcast to deliver innovative features and products on aggressive timelines.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

As a key lead engineer on the team, you will be responsible for driving on-time, high-quality releases across a large fleet of devices. You will own the complete release quality and triage lifecycle—including deployment, issue investigation, mitigation, and tool development for release operations. This position requires daily collaboration with Development and QA teams, and a strong focus on deep system-level debugging to identify and resolve complex issues across the stack.

You will assess and implement new tools and plugins to improve the triage engineering process, manage risks, and resolve issues that impact release scope, schedule, and quality.

• Perform end-to-end system debugging across Linux-based platforms and networking layers, including packet capture and protocol analysis
• Develop anomaly detection techniques and data-driven solutions to proactively identify system issues
• Design and enhance operational tools to improve system performance and observability
• Analyze telemetry and field data to generate actionable insights and support decision-making
• Utilize AWS technologies (S3, Athena, QuickSight) for data management and visualization
• Lead cross-functional teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Requirements:

Must skills & requirements:

• 5+ years of C/C++ and Linux experience
• Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• 2+ Years of experience as a technical lead and mentoring a small team of engineers
• One of Scripting language experience - BASH, Go, Python

Nice to have:

• Embedded Systems experience
• Experience AWS, Asure or other cloud infrastructure
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

C++ Programming Language; Mentorship; Embedded Systems; Linux

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years