Product Owner, CB Mobile

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business Mobile is a critical component of the Comcast Business portfolio, serving the mobility needs of small business customers. The Product team owns and evolves the platforms and tools that enable our assisted sales experience across all sales channels. We are seeking a technically strong, detail oriented Product Owner to serve as the day to day subject matter expert (SME) for our assisted sales platform. This individual will own the functional requirements, process flows, technical considerations, and integration dependencies necessary to deliver high quality features on time and within scope. They will work closely with engineering, architecture, QA, and testing teams to ensure platform enhancements reflect intended functionality and support seamless sales and customer care experiences. This role contributes to roadmap discussions but is primarily focused on execution, delivery, and ensuring that technical teams have the clarity needed to build and validate features accurately. The Product Owner reports to the Senior Manager, Product Management.

Job Description

Core Responsibilities

• Serve as the day‑to‑day SME for the assisted sales platform, maintaining deep knowledge of system behavior, functional requirements, dependencies, and end‑to‑end sales and customer care workflows.
• Develop clear, detailed functional requirements and acceptance criteria that translate business cases and business needs into actionable guidance for engineering and technical partners.
• Analyze and document current‑state and future‑state process flows, identifying integration impacts, edge cases, workflow changes, and technical considerations across upstream and downstream systems.
• Review API contracts and payloads, validating that API behaviors, data structures, and integration points align with requirements and support intended feature functionality.
• Collaborate closely with architecture and development teams, ensuring technical designs and system interactions support the platform vision and user needs.
• Review and approve user stories and Jira tickets written by development teams, ensuring they accurately reflect functional requirements and acceptance criteria.
• Act as the primary SME during testing cycles, supporting QA, end‑to‑end testing, and launch readiness teams with clarifications on expected behavior and system flow.
• Triages defects, providing clear explanations of expected outcomes, identifying root‑cause gaps between requirements and implementation, and partnering with technical teams on resolution.
• Contribute to feature planning and roadmap discussions, offering technical insights, process implications, and system constraints to inform prioritization.
• Maintain alignment with UX, Sales Operations, and Customer Care partners to ensure user experiences and workflows are intuitive, consistent, and operationally sound.
• Participate in release validation, confirming that deployed functionality meets acceptance criteria and aligns with the defined requirements.
• Be on-site in the Philadelphia office four days per week.
• Other duties and responsibilities as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Minimum Requirements:

• 3–5 years of experience as a Product Owner, Business Analyst, or similar role working directly with engineering and technical teams.
• Experience defining functional requirements, acceptance criteria, and process flows for complex systems.
• Demonstrated ability to work with APIs, including reviewing API contracts, understanding payload structures, and discussing technical behaviors with developers (coding background not required).
• Strong knowledge of systems integrations, data flows, dependencies, and upstream/downstream impacts.
• Telecommunications or wireless industry experience is a plus.
• Comfortable translating ambiguous or high‑level business needs into structured, detailed requirements.
• Strong analytical, problem‑solving, and systems‑thinking skills.
• Excellent communication and documentation skills, with the ability to clearly articulate technical concepts to both technical and non‑technical audiences.
• Able to operate independently with limited day‑to‑day oversight in a fast‑moving, cross‑functional environment.
• High degree of collaboration and the ability to build strong working relationships with engineering, architecture, QA, and product partners.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Business Needs; Product Management; Taking Initiative; Cross-Functional Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years