Product Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The ION Team vision delivers innovative technology solutions as a service, empowering businesses with actionable data to drive industry-leading network expansion and revenue growth. Leveraging the expertise in data broadband networks and geographical information systems, we enable organizations to unlock the full potential of their network for strategic success. The ION Team builds software solutions that enable growth across multiple broadband expansions. The Product Manager will coordinate and drive integrations between ION Team platforms, partner platforms and all stakeholders to ensure teams meet delivery timelines. At any given time, Product Manager should expect to lead 2-3 major integrations and work with existing integration partners on any enhancement requests. The purpose of this role is to ensure internal and external stakeholder alignment throughout the process to support a seamless UAT, Beta and General Go-To-Market Availability launch.

Job Description

Comcast experience required for this position

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

The ideal candidate has at least 5 - 7 years of experience working with all the various stakeholders listed:

Internal Stakeholder Management:

• Identify key stakeholders, integration scope and engagement model
• Creating and managing forums to define requirements including setting up collaboration spaces, scheduling meetings, agenda, notes, document storage and action item tracking and resolution to ensure mutual understanding of scope and requirements
• Develop a “sixth sense” and have a point of view and plan of action on next challenge the team will need to overcome to meet the integration deliverables
• Responsible for identifying artifacts (ex. Training videos, job aids, trials) and tracking those deliverables to ensure successful launch
• Work in conjunction with other TPMs to drive an agreed upon timeline for unit testing functionality and end-to-end testing activities

Other Stakeholder Management:

Product Manager will need to work to identify stakeholders listed below and create forums, schedule meetings, create agenda, take notes, provide a document storage solution and track action item to resolution to ensure a successful launch of integration.  Product Manager will be responsible for an engagement model with stakeholders with the skill sets and deliverables outlined below.

• Subject Matter Experts (SME) : This group of resources assists the technical teams in development decision points.  Goal of this external stakeholder engagement is to ensure technical team questions are answered and baked into requirements
• User Acceptance Testing resources: this group of resources assists the technical team with testing parts of the implementation and providing feedback.  Goal for this eternal stakeholder engagement is to ensure they are engaged and test the required components.  A bonus if you can make this group a promoter of the product you’re building.
• Leads/Influencers: This group of resources is the main group Product Manager will need to keep aligned around timelines of product deliverables and educate on the product they will receive.  Product Manager will need to ensure this group is committed to helping the team roll out new functionality Nationally.
• External Integration teams: This team will jointly develop requirements with the ION team and will be responsible for delivering code required to enable integration.
• Internal Sr. Leadership: This group must be informed of how integrations are tracking for the program and any blockers they need to remove.  This group requires succinct communication on a weekly basis on program progress and specific and clear asks if their involvement is required to unblock or de-risk the program
• External Sr. Leadership: This group must get involved if alignment around a program that impacts process or resources.

Product Manager Deliverables and Skill Set:

• Meeting prep:
  • Define success for every meeting
  • Identify questions that need to be answered
  • Deck and Presenter Prep
  • Create and share agenda
  • Identify correct participant list
  • Actions from prior meetings that require follow-up
• Meeting Operation:
  • Orchestrate a clean and tightly run meeting.  A meeting must include:
    • Relevant attendees
    • Clear communication of goals
    • Agenda and prepped speakers
    • Notes sent within a day of meeting that:
      • Highlight and synthesis of Decisions made / Agreements
      • Actions items with action owners and timing to complete
      • Links to documents shared
• While many components of this position require tracking work of other team members, this position is solely responsible for:
  • Owning timeline and communication for product delivery – if a date is published, it is either met or re-baselined with all stakeholders
  • Work with internal team to resolve obstacles
  • If obstacle encountered requires clearance or support from Sr. leadership, outline the issue and decision point required succinctly to drive decisions
  • Ensuring everyone who needs to be informed about the program is informed
  • Keeping all listed stakeholders aligned with objectives and delighted throughout the process

Required Skills:

• 5 - 7 years working with cross‑functional stakeholders including SMEs, UAT teams, leadership, technical teams, and integration partners.
• Experience leading 2–3 major platform integrations simultaneously and managing enhancement cycles.
• Proven ability to lead and align internal and external stakeholder groups throughout integration cycles.
• Skilled in managing delivery timelines, re‑baselining dates when needed, and driving successful UAT, Beta, and Go‑To‑Market launches.
• Expertise in preparing agendas, running efficient meetings, capturing decisions and action items, and ensuring timely follow‑through.
• Ability to collaborate effectively with SMEs, UAT testers, leadership teams, and integration partners to clarify requirements and remove obstacles.
• Strong communication skills, including translating technical concepts into simple terms and providing concise updates to senior leadership.
• Demonstrated capacity to anticipate risks, identify upcoming challenges, and proactively drive mitigation plans.
• Comfortable navigating ambiguity, shifting priorities, and fast‑moving environments while keeping teams focused on MVP objectives.

Additional skills:

• Ensuring the team brand is protected: We are hard-working individuals who love our work and are committed to holding each other accountable and are committed to helping each other and the team be the best version of ourselves.
• Ability to study up on the integration objective, understand the technical underbelly of integration but be able to communicate in non-technical terms
• Sharing passion for the project with all stakeholders
• Natural curiosity about how the world works and platforms specifically
• Succinct communication
• Comfort with many unknowns and ability to make progress in spite these unknowns
• Ability to hyper focus on MVP delivery and rallying team and stakeholders around this objective even if the path is not yet clear
• Comfortable in being uncomfortable; programs move quickly, decisions change, uncertainly it is all around.  A successful candidate harnesses chaos and thrives in this environment

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Stakeholder Alignment; Adaptability; Timeline Management; Technical Savvy; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years