Product Manager, Customer Onboarding

RESPONSIBILITIES

• Define product requirements for new products, features, and use cases; establish acceptance criteria for each.

• Manage development across the entire product lifecycle – discovery, definition, development, delivery, deployment, and optimization.

• Coordinate closely with engineering, design, and program to ensure alignment on product features and releases.

• Stay updated on technology and market trends; identify and evaluate new product ideas or strategic extensions.

• Contribute to the product vision across the team and organization.

• Collaborate with cross-functional teams and partners to define and lead product roadmaps and deliver on them.

• Work with engineering to prioritize and refine the backlog and assist in sprint planning.

• Define and measure success metrics to drive product decisions.

• Use datato balance riskand identify points of leverage for prioritization.

PREFERRED QUALIFICATIONS

• Bachelor's degree.

• 3+ years in product management.

• Knowledge of Agile methodology.

• Proven software development experience.

• Mobile app experience; design/engineering a plus.

• Data-driven decision-making.

• Competitive analysis and market research experience.

• Successful track record with high-impact products.

• Excellent communication skills.

• Experience with new product initiatives and platform integration.

• Commitment to inclusion, diversity, and ethics.

CORE COMPETENCIES

• Product Pro: Identify customer needs, determine problems to solve, and translate them into experience requirements that become user stories in a prioritized product backlog. Work cross-functionally with design and engineering partners, providing clear direction on the “what” and “why” while giving them a strong voice to define the “how.” Measure the impact and success of features and use that data to inform future development.

• Customer-Centric, Data-Driven Strategist: Keep the customer at the center of all activities. Understand the customer and market by analyzing data, conducting research, and engaging with customers. Synthesize this information to define core customer needs, problems to solve, and solutions to build.

• Action-Oriented: Ask questions to get the necessary information, negotiate constraints, guidelines, and business rules, and define experience requirements without sacrificing customer needs. Adapt to changes, communicate clearly, and bring all impacted partners along.

• Relationship Builder: Understand the value of listening first, then talking; of giving consistently and receiving occasionally. Recognize how strong cross-team collaboration and partnership yield the best outcomes.

EMPLOYEES AT ALL LEVELS ARE EXPECTED TO

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.
  

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future

DISCLAIMER

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.