Product Manager, CB Mobile

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business Mobile is a critical part of the Comcast Business portfolio, powering the mobility needs of small business customers. The Product Management team owns and evolves the platforms and tools that enable our assisted sales experience across retail, partner, and internal channels. We are seeking a collaborative, customer focused Product Manager to own the end to end assisted sales platform for Comcast Business Mobile. This individual will define, plan, and execute the development of features that improve sales and care workflows, streamline processes, and enhance the overall sales experience. The ideal candidate brings strong experience in product delivery, stakeholder engagement, and process mapping. They will work closely with engineering, solutions architects, UX, digital teams, and sales operations to ensure features meet business needs, integrate seamlessly across systems, and support efficient and intuitive assisted sales journeys. This individual will report to the Senior Manager, Product Management.

Job Description

Core Responsibilities

• Own and evolve the Comcast Business Mobile assisted sales platform, ensuring it supports intuitive, efficient, and scalable sales and customer care workflows across channels.
• Plan and execute feature development that advances platform functionality, improves user experience, and reduces operational friction.
• Assess and document current‑state and future‑state process flows, identifying process impacts, system dependencies, workflow gaps, and required changes resulting from new features.
• Translate business cases, user needs, and process insights into clear business requirements and acceptance criteria for engineering, UX, and technical partners.
• Partner with solutions engineering, developers, UX, and digital teams to ensure feature designs and implementations meet requirements and align with overall platform strategy.
• Work closely with Sales Operations to ensure assisted sales and customer care workflows meet channel needs and align to operational and procedural realities.
• Coordinate testing and validation efforts, partnering with end‑to‑end and launch readiness testing teams to ensure features function as intended and support business workflows.
• Lead release coordination and status reporting, collaborating with program management and technical teams to track delivery, identify risks, and ensure successful deployments.
• Participate in cross-functional collaboration across Comcast Business Mobile and Xfinity Mobile stakeholders to drive alignment and seamless experiences across organizations.
• Exercise sound judgment and independent decision-making to resolve blockers, drive clarity, and ensure high‑quality product outcomes.
• Be on-site in the Philadelphia office four days per week.
• Other duties and responsibilities as assigned.

Minimum Requirements:

• 5–10 years of related experience in product management, consulting, business process design, business operations, or similar fields.
• Experience with product delivery, requirements definition, and process mapping within complex or cross-functional environments.
• Telecommunications or wireless industry experience is a plus.
• Experience working with matrixed teams, including engineering, UX, digital, operations, and sales organizations.
• Strong analytical and problem‑solving skills, with the ability to synthesize complex workflows and distill them into clear requirements and actions.
• Excellent communication skills and the ability to present ideas, progress, and decisions to stakeholders at various levels.
• Comfortable working with ambiguous, evolving, or incomplete information and driving clarity through structured thinking.
• Self-starter with the ability to quickly learn complex systems, processes, and constraints.
• High level of collaboration, interpersonal skills, and stakeholder management capability.
• Technical aptitude and comfort working with engineering and architecture teams to understand system behavior, dependencies, and integration impacts.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Strategic Objectives; Product Design; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years