Product Manager, Broadband Devices & Software

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Product Development team is responsible for the management and development of device strategy and product roadmaps for all Comcast and Sky devices. Our charter as a team is to develop and deploy devices which enhance the in-home WiFi experience for our customers. As a Product Manager you will play a pivotal role in defining the future of the in-home Wi-Fi experience. Accomplishing this will involve working with industry silicon providers and other internal stakeholders to collaborate on desired features and functionality for our customers. The importance of broadband connectivity has become increasingly apparent, and we are looking for a dynamic individual to join our team.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities:

• Serve as a product manager and drive key broadband software initiatives to deployment.
• Responsible for overseeing multiple projects involving ideation, development, launch, and maintenance of hardware and software components within Comcast Cable’s CPE (customer premises equipment) devices, including Broadband Gateways, WiFi products and related software products which operate on the RDK (Reference Design Kit) software stack for Residential and Commercial deployments.
• Drive and ensure alignment with all product stakeholders regarding product specifications and objectives.
• Stay current on the technology and market trends; forecast opportunities and threats to our businesses.
• Exploration and evaluation of new technologies for new product/services opportunities and better experience for end customers.
• Perform driven research and analyses and keep the rest of the team abreast through industry/competitive/technology briefs.
• Contribute to the product vision across the team and the organization.
• Define requirements for new products, features, and use cases; define acceptance criteria for each.
• Drive the development of new features and enhancements for Broadband CPE products to improve the customer experience and reduce support costs; perform high-level requirement analysis and definition, including gathering, documenting, and prioritizing product requirements from cross functional teams and stakeholders on multiple business/technical levels throughout the product lifecycle
• Assist with the development of business cases for new features.
• Coordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on product features and releases.
• Collaborate with business units to ensure a go-to-market strategy is defined and in place before a new device launch.
• Keep track of product performance through data collection and analysis
• Internalizes and represents the Voice of the customer throughout the product lifecycle.
• Performs competitive analysis and conducts market research.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks. Concisely communicate trends, opportunities and risks, develop and defend POV for product features/benefits.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• Experience in product management, design, or development preferably within the technical industry
• Passion to build an outstanding customer experience with technology that connects people
• Ability to work with cross-functional teams

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Priority Management; Decision Making; Data Analysis; Stakeholder Management; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years