Principal, Talent Strategy & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Principal, Talent Strategy & Solutions translates business strategy into the workforce and Talent capabilities Comcast needs to compete and win. Operating as a senior individual contributor and strategic advisor, this role partners upstream with business and Talent leaders to understand changing strategies, customer needs, workforce requirements, technology opportunities, and market conditions; define the business and workforce problem to be solved; and determine where Talent can create differentiated value. The Principal leads complex discovery and solution-framing efforts, develops stakeholder-aligned business cases, evaluates alternatives and tradeoffs, and mobilizes the appropriate Talent and enterprise capabilities to move from opportunity to measurable business outcome. The role exercises significant independent judgment and influences across organizational boundaries without requiring formal reporting authority.

Job Description

Key Accountabilities: 

• Translate business strategy into workforce and Talent requirements, identifying implications for skills, capabilities, capacity, experiences, ways of working, and Talent investment.  
• Lead customer discovery and strategic problem definition, uncovering needs, root causes, constraints, and desired outcomes and distinguishing the underlying business or workforce problem from the requested solution.  
• Frame integrated Talent solutions, translating complex business needs into solution hypotheses and requirements and determining the appropriate combination of Talent, process, experience, technology, AI/automation, governance, enablement, and insights capabilities.  
• Develop stakeholder-aligned business cases and value hypotheses, defining expected outcomes, investment requirements, productivity and capacity opportunities, assumptions, dependencies, risks, tradeoffs, and measures of success before recommendations advance.  
• Apply enterprise and economic judgment to workforce and Talent decisions, evaluating implications across external labor, customer, capital, employee engagement, and compliance dimensions and making material tradeoffs explicit.  
• Identify opportunities for innovation, AI, automation, and new operating models, applying disciplined judgment to determine where work should be automated, augmented, redesigned, simplified, or remain human.  
• Orchestrate solutions across Talent and enterprise boundaries, mobilizing the right expertise and partners while maintaining continuity of the business problem, requirements, decisions, and expected outcomes from discovery through execution.  
• Establish outcome and measurement expectations upfront, defining baselines and success criteria and partnering with Talent Insights, Business Operations & Performance to determine whether solutions deliver intended business, workforce, experience, productivity, and financial value.

Measures of Success:

• Business and stakeholder confidence in Talent solutioning 

• Percentage of material investments supported by clearly defined problems, requirements, value hypotheses, and measures of success 

• Stakeholder alignment on business-case assumptions before investment 

• Quality and speed of movement from business need to decision-ready recommendation 

• Business-case value realized following implementation 

• Reduction in poorly defined, duplicative, or prematurely solutioned demand 

• Reuse of enterprise capabilities and existing solutions before creation of bespoke approaches 

• Measurable productivity, capacity, workforce, experience, or business outcomes resulting from Talent solutions 

• Effectiveness of cross-functional handoffs and enterprise partnerships 

• Evidence that implemented solutions addressed the original business problem 

Top Skills:

Business & Workforce Strategy Translation, Strategic Problem Solving, Customer Discovery & Consultative Problem Framing, Business Case & Value Development, Systems Thinking & Solution Design, Talent & Workforce Domain Expertise, AI & Technology Fluency, Data & Analytical Acumen, Executive Communication & Decision Framing, Stakeholder Influence & Cross-Functional Orchestration

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Planning; Data-Driven Decision Making; Cross-Functional Leadership; Budget Management; Escalation Management; Change Management; Resource Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.