Principal AI & Automation Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This job focuses on leading QA strategies and working with development for product excellence. It entails writing test plans and managing execution. Deep product and system knowledge is required for effective QA. The role improves testing methods and joins design reviews. Contributions to QA innovation and mentoring junior engineers are key.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fastpaced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Role:

We’re seeking a Principal AI & Automation Engineer, to lead the evolution of our next-generation quality engineering platform. This role is ideal for a highly experienced engineer who can architect intelligent, self-adaptive test automation frameworks for cloud-native, microservices-based broadband systems.

You will combine deep automation expertise, modern software architecture, and AI/ML-driven testing approaches to transform complex system requirements into scalable, resilient, and insight-driven quality solutions. As a technical leader, you will drive autonomous testing strategies, enabling faster releases, higher reliability, and continuous quality validation across DOCSIS and PON features on vCMTS ecosystem.

What You’ll Do:

• Architect and build scalable, modular, and AI-augmented test automation frameworks supporting functional, integration, and performance testing.
• Design self-healing and adaptive test systems using AI/ML techniques (e.g., anomaly detection, flaky test prediction, intelligent test selection).
• Implement shift-left and shift-right QA strategies, embedding quality across the entire SDLC and production monitoring pipelines.
• Develop data-driven and model-based testing approaches, leveraging telemetry, logs, and production data to improve test coverage and accuracy.
• Lead automation efforts for cloud-native, microservices-based DOCSIS/PON platforms, ensuring high availability and performance at scale.
• Collaborate with engineering, product, and QA teams to translate requirements into intelligent, reusable automation assets.
• Integrate QA deeply into DevOps/MLOps pipelines, enabling continuous testing, validation, and feedback loops.
• Drive Core Virtualization and network validation initiatives, applying advanced simulation, traffic modeling, and AI-assisted diagnostics.
• Build tools for predictive quality analytics, identifying risks and failure patterns before they impact production.
• Troubleshoot complex distributed systems using advanced observability, AI-assisted root cause analysis, and debugging techniques.
• Mentor engineers on modern QA practices, Python architecture, and AI-driven test automation strategies.

Skills & Experience We’re Looking For:

Required:

• Strong track record of building enterprise-grade, extensible automation frameworks.
• Strong proficiency in Linux/Ubuntu environments, CLI tooling, and automation scripting (Python, Go, Shell scripting).
• Hands-on experience with traffic generation and network test tools (e.g., IXIA, ByteBlower) and simulation platforms.
• Ability to analyze packet captures, simulate network conditions, and validate end-to-end system performance at scale.
• Familiarity with observability stacks (logs, metrics, tracing) and applying them to quality engineering.
• Strong experience with CI/CD pipelines (Jenkins, GitLab CI) and version control (Git), with emphasis on continuous testing and quality gates.
• Experience integrating AI/ML into QA workflows, such as:
  • Intelligent test case generation
  • Test optimization and prioritization
  • Flaky test detection and self-healing frameworks
• Anomaly detection in logs, metrics, and network traffic

Additional Nice to Have:

• Familiarity with observability stacks (logs, metrics, tracing) and applying them to quality engineering.
• Experience with Kubernetes, Docker, and cloud-native test environments, including ephemeral and scalable test infrastructure.
• Good understanding of networking protocols and systems (TCP/UDP, BGP, ISIS, HTTP/S, multicast, switching/routing).
• Deep expertise in software architecture and design patterns (OOP, microservices architecture) applied to test systems.
• Experience with data engineering concepts (test data pipelines, telemetry ingestion) and exposure to MLOps workflows is a plus.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Engineer 5, Quality Assurance

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

CI/CD; Quality Assurance (QA); Artificial Intelligence (AI); Automation Scripting

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +