Multifamily Advanced Solutions Program Manager 2

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Become a key player in Comcast’s Technology & Product organization as part of the Global Reliability, Multifamily team to help redefine Xfinity’s multifamily experience. Nearly one-third of Comcast customers live in multifamily environments: apartment buildings, condos, dorms, senior living facilities, and their needs are growing. We’re building innovative systems, interfaces, and services to meet those demands. This role is responsible for the program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead, responsible and accountable in the planning, development and delivery of new programs. In this role you will collaborate with top talent across Product, Engineering, Channel Operations, and Go-to-Market teams.

Job Description

Key Responsibilities

• Program Planning & Scope: Define program scope based on product and business requirements. Drive planning and alignment on program milestones.
• Cross-Functional Coordination: Partner with senior leaders to secure participation from required core team members and foster collaboration across functions. 
• Schedule & Task Management: Build and maintain detailed program plans, including schedules, critical path tasks, and dependencies. Track progress and recommend adjustments to plans as needed to meet objectives. 
• Risk & Issue Management: Identify, analyze, and mitigate risks throughout the program lifecycle. Escalate issues promptly and collaborate on resolution strategies. 
• Performance Monitoring: Analyze actual performance against plans and ensure milestones and timelines are achieved. 
• Stakeholder Communication: Provide clear, timely updates on program status, risks, and changes. Ensure all stakeholders are informed and engaged. 
• Quality Assurance: Monitor deliverables to ensure they meet defined success criteria and program objectives.
• Deployment & Change Management: Support development of deployment strategies, change management plans, and tools for controlled rollouts and field implementation.
• Documentation & Governance: Maintain comprehensive, accessible documentation of program plans, decisions, risks, and updates for stakeholder reference.

Other Responsibilities

• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Required Skills

• Strong stakeholder management: Ability to build and maintain relationships with internal and external stakeholders.
• Excellent communication skills: Skilled in conveying complex ideas clearly across diverse audiences.
• Advanced problem-solving capabilities: Proven track record of identifying issues and implementing effective solutions.
• Experience with complex systems and processes: Comfortable navigating new systems, processes, and workflows to implement effective program management, ask the right questions, and make impactful recommendations.
• Adaptability: Ability to adjust quickly to changing priorities and dynamic environments.

Desired Skills

• AI experience: Familiarity with artificial intelligence concepts, tools, or applications.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Some of the day to day will include:

• Driving Impact Across Teams - partner closely with Engineering and Product leaders to deliver on a cutting-edge technical roadmap that shapes the future of multifamily technology.
• Leading Discovery Through Design - collaborate with Product Managers to plan and guide activities from discovery through technical and UX design, ensuring stakeholders are aligned and priorities are clear.
• Unblocking and Accelerating Delivery - work together with engineering teams to support Scrum of Scrums, Sprint planning and deployment planning. Remove obstacles, mitigate risks, and keep work moving forward at speed.
• Representing Progress at the Highest Level - communicate the latest status of work in flight to key executive stakeholders, including progress updates, key decisions, and risk mitigation strategies.
• Championing Continuous Improvement - drive innovation in how we work: embrace new tools, leverage AI, and help plan training initiatives to elevate team performance.
• Being the Glue That Connects It All - Thrive in a fast-paced environment with deep exposure to emerging technologies, acting as the connector between product, engineering, business units, and downstream stakeholders.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Stakeholder Management; Collaborating; Teamwork; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years