Manager, Marketing Resource Management Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Hybrid Opportunity; 4 days onsite, 1 day remote (Monday OR Friday) Location: PA - Philadelphia, 1701 John F Kennedy Blvd Summary: Reporting to the Director of Resource & Workflow Operations, you will oversee resource allocation and optimize resource utilization across projects and departments, particularly the creative department. Your expertise in resource planning and management will be instrumental in ensuring the efficient delivery of advertising deliverables and achieving organizational goals. The ideal candidate possesses a strategic mindset, strong organizational skills, excellent communication abilities and solid understanding of the workings within creative resources. Within this role, the Manager, Marketing Resource Management and Operations will develop strong relationships with counterparts in Financial Operations, Program Management, Creative and Production for deadline sensitive staffing requirements. Support a culture of agility, innovation, and continuous learning to achieve deliverables aligned to business outcomes. Balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Enable reporting that includes management dashboards, metrics process improvements, and enable complex problem solving.

Job Description

Core Responsibilities:

• Develop and implement resource planning strategies to align resource allocation with project demands and organizational goals.
• Collaborate with program managers, department heads and stakeholders to understand resource requirements and project timelines.
• Optimize resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
• Track and report on resource utilization, analyzing data and providing suggestions for resource optimization.
• Monitor resource utilization trends and making proactive adjustments to ensure optimal resource allocation.
• Maintain a comprehensive overview of available resources, including personnel, equipment and materials, ensuring their availability and suitability for projects.
• Coordinate with external resourcing firms, procurement and other relevant departments to ensure timely availability of resources as per project requirements.
• Implement and maintain resource management tools, systems and processes to enhance visibility, transparency and efficiency.
• Stay updated on industry trends, best practices and emerging technologies in resource management, applying relevant knowledge to improve organizational processes.  
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Examples Of Desirable Skills, Knowledge and Experience

• 3-6+ years’ experience in resource planning, project management or a related field.
• Strong understanding of resource planning, allocation and optimization principles and methodologies
• Proficiency in using resource management software and tools to track, analyze and report on resource utilization.
• Excellent analytical and problem-solving skills to assess resource demands and optimize resource allocation.
• Effective communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A detail-oriented mindset to maintain accurate resource records and documentation.
• Ability to work well under pressure and adapt to changing priorities and deadlines.
• A strategic perspective, with the ability to think proactively and implement resource management strategies that align with organizational goals.
• Ability to navigate ambiguous situations, bring options and provide recommendation.
• Strong listening and comprehension skills, as well as the ability to develop and clearly articulate a perspective.
• Highly developed sense of accountability and follow-through with an ability to effectively prioritize multiple tasks, projects, and goals.
• Strong organizational and prioritization skills needed to delivery timely on requested projects.
• Experience in area of marketing and advertising beneficial, creative agency experience preferred.
• Proficiency in Excel and Word, and experience in other Microsoft Office applications, Smartsheet, Workfront and SharePoint preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Resource Allocation; Resource Management; Accountability

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years