Manager, Credit & Collections

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the support and management of the Credit & Collections department, which includes developing and improving the operational goals of the department Responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracking critical project achievements. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements. Acts as a key contributor in a complex and crucial environment

Job Description

Core Responsibilities

• Provides research and assistance to leadership in the development and design of new projects.

• Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.

• Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Creates and maintains process workflow documents to support business needs.

• Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.

• Acts as a single point of contact for project status. Maintains communication with stakeholders.

• Facilitates and leads project meetings.

• Measures and analyzes actual performance and implements changes to improve team performance.

• Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity and advocacy of the company.

• Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.

• Works cross-functionally with other areas to ensure consistent business operations and vendor processes.

• Prepares activity reports, financial forecasts, and reports required by regulatory agencies.

• Oversees invoicing from vendor ensuring timely payments and resolution of field issues.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years