Manager, Content & Platform Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Oversee all Video On Demand (VOD) content across all video platforms. Responsible for onboarding new content, troubleshooting and triaging content issues. Ensure seamless content delivery and accessibility to drive engagement and satisfaction across all viewing platforms. The Programming & Partnerships (P&P) org manages Comcast’s immense, growing offering of digital On Demand content in standard, high definition, 3D and 4K. P&P org works with new and existing broadcast, cable networks, OTT, AVOD and other providers that content to our customers. This detail-oriented position involves editorial content programming and ad hoc troubleshooting utilizing various internal look-up tools and interaction with internal and external parties.

Job Description

Core Responsibilities

• Manage onboarding, delivery, and lifecycle of content across all platforms, including VOD, Free, SVOD, EST, TVOD, Advertising campaigns, new providers, packages and subscriptions/upsell on platform.
• Coordinate content onboarding timelines with internal and external stakeholders to support business goals and partnership initiatives.
• Maintain relationships with content delivery partners and collaborate with account managers to resolve issues and ensure compliance. Content calendars
• Proactive and reactive maintenance of the VOD catalog 
• Content Validation & Troubleshooting - oversee content QA, ticketing, and triage processes to ensure accurate ingestion, platform functionality, and resolution of delivery issues.
• Planning & programming support for content changes (rebrands, takedowns, contract expirations – alternate viewing guides)
• Tooling & Reporting Optimization - Drive enhancements & create BRD reqs for CMS tools and reporting systems to improve operational efficiency and content visibility. 
• Design, implement, and maintain automated workflows and processes to optimize production and content operations, ensuring efficiency, scalability, and consistency across team deliverables
• Monitor content performance metrics and provide actionable insights to stakeholders for continuous improvement.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree from a 4-year college or university preferred
• 5-8 years of experience in the TV or entertainment industry with a media agency, streaming service, or network.
• Proven ability to collaborate cross-functionally and communicate effectively across teams.
• Demonstrate expertise in troubleshooting and root cause analysis across multiple systems.
• Strong understanding of video platforms, CMS tools, and metadata standards.
• Experience with streaming platforms or OTT services.
• Knowledge of video encoding, delivery formats, and digital asset management.
• A resume of accomplishments, not just an employment history
• Solid knowledge of product & project management and operations
• Content Management/Database System and QA/QC experience.
• Must be a quick learner, detail-oriented, unafraid to ask questions, and comfortable learning and understanding complex technical processes.
• Must be comfortable working as part of a fast-paced, results-oriented team
• Solid knowledge of current television offerings and a general love for TV
• Excellent oral and written communication skills
• Strong attention to detail

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Cross-Functional Collaboration; Media Industries; Stakeholder Management; Content Management Systems (CMS); Content Operations; Leading by Influence

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years