Manager, Business Process Innovation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for identifying customer needs and providing requirements for system development of new and existing automation processes and software applications. Assists teams of key contributors in analysis, design, certification, testing, implementation and documentation. Integrates knowledge of business and functional priorities, leading teams or projects with shared expertise. Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Ensures operational plans are aligned with business objectives and contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Manage full life cycle of multiple systems by preparing project plans, allocating resources, prioritizing projects and tasks, consistently monitoring and reporting project status and timelines and ensuring adherence to project specifications.
• Cultivate and maintain business relationships, using strong communication and interpersonal skills. Identify customer needs and define requirements for proposed suitable solutions. Presents concepts and technical information in common terms.
• Serve as primary liaison and escalation point to users, business partners, other internal stakeholders and third party software vendors.
• Coordinate solution design activities and implementation strategy with development team and stakeholders to ensure projects adhere to project specifications.
• Work with Business Partners and Vendors when developing technical requirements, design, and status regarding production issues. Log, maintain and review defects; mitigating with responsible parties.
• Prepare, monitor and communicate level of effort estimations, milestone timelines and routine status updates.
• Develops and defines methods and procedures for unit test cases and deployment readiness, testing and rollout support.
• Assist in preparation of user documentation and training as needed.
• Works within project specifications to meet goals and objectives in a timely and accurate manner; escalates issues and risks as appropriate.
• Build and nurture a development team, providing clear directives, feedback specifications, prioritization and timelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Organizing Meetings; Innovation; Business; People Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years