Manager 1, Quality Assurance

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the selection of testing equipment and managing to a capital budget for the test threads. Manages and provides oversight for the execution of detailed testing efforts on new and existing products and services. Monitors testing activities. Implements and maintains technical quality assurance and control systems and activities. Specifies the implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products. Oversees the review of engineering designs for quality requirements and considerations. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Develops and manages performance metrics. Reviews end user experience. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.

Job Description

Core Responsibilities

• Manages a Quality Assurance team responsible for the planning and successful completion of product and service testing.
• Lead release, testing, and market readiness activities for telecom regional rollouts.
• Manage UAT strategy, readiness, test plans, test cases, and execution across markets.
• Define and enforce quality gates aligned with deployment milestones.
• Coordinate training and communications to support call centers and business users.
• Manage test environments, test data, and defect triage, including daily defect reviews.
• Provide daily testing status, defect reports, and readiness metrics.
• Identify and escalate risks and issues impacting release timelines.
• Support cutover planning, go/no-go decisions, and post-release validation.
• Provides guidance to the Quality Assurance and Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance team and Product and Development teams.
• Collaborates with various departments to ensure timely delivery of all documents required to support testing.
• Directs the development of test cases and detail test scenarios for Quality Assurance Engineers. Identifies potential test applications and automation tools.
• Monitors testing, including tracking test deficiencies, the development of improvements and gathering metrics to report progress to leadership team.
• Ensures product problems are properly identified and prioritized in the formal defect tracking system and change control processes to determine release-readiness.
• Provides technical leaderships and consultation with regards to test philosophies and methodologies, practices, procedures and techniques.
• Coordinates internal and external software testers and facilities. Works with vendors to troubleshoot problems when necessary.
• Participates in product teams and the software development life cycle process.
• Collaborates with leadership team to identify, define and measure departmental key goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Required Experience & Skills

• 8+ years’ experience in telecom testing, release, or QA leadership roles.
• Strong knowledge of telecom systems (BSS/OSS, CRM, billing, provisioning preferred).
• Hands-on experience with UAT, defect management, and release coordination.
• Proficiency in JIRA, Azure DevOps, HP ALM, TestRail, or similar tools.
• Experience in Agile / SAFe / DevOps environments.
• Strong communication, leadership, and stakeholder management skills.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

User Experience (UX); Collaboration; End Users

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years