Manager 1, Product management - Order Entry Experiences (XOE)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for defining product management frameworks and prioritizing development features to ensure exceptional product delivery. It requires analyzing market trends to establish a long-term vision and strategy for product platforms. The role is pivotal in translating market opportunities into actionable plans and overseeing their successful implementation

Job Description

Responsibilities:

• Developing long-range product vision and strategy informed by market analysis and global industry trends to meet key performance indicators
• Prioritizing product feature backlog for engineering teams, ensuring alignment with business value and return on investment, while supporting multi-tenant needs
• Synthesizing user insights and market needs into experience and platform requirements to guide the creation of Minimum Lovable Products
• Guiding the build versus buy decision-making process, aligning with platform strategy and ensuring compliance with privacy and security standards
• Establishing experience and platform engagement reporting structures, ensuring data source accuracy and transparency for customer behavior analysis
• Creating and refining prototypes and designs to deliver on market key performance indicators, user experience, and usability requirements
• Leading the integration of technology to build experiences that align with finalized designs and facilitating experience and usability testing
• Partnering with Market Product Managers to onboard new experiences and platforms, and supporting release management and final product trials
• Driving continuous refinement of experiences and platforms based on user data, addressing product errors, and optimizing market engagement
• Managing inquiries from internal and external stakeholders and providing subject matter expertise
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Cross-Functional Leadership; Prioritization; Product Management; Product Knowledge

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $97,274.67 - $160,503.21

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years