IT Support Analyst - Xfinity Mobile Arena

Key Responsibilities

• Provide technical support to Comcast Spectacor employees and vendors experiencing issues with endpoints and associated applications on the Comcast Enterprise Network and Spectacor Arena Network.

• Responsible for issue intake via phone and email for all technical issues reported by Comcast Spectacor. Responsible for proper documentation, routing and, when applicable, resolution of the issue.

• Create technical and end user documentation for common issues.

• Deliver white glove support to end-users, ensuring high-quality service and responsiveness.

• Manage IT assets, including inventory tracking, procurement coordination, and lifecycle management.

• Collaborate with cross-functional teams to ensure seamless integration of desktop systems,enterprise applications, and network connectivity support.

• Maintainaccuratedocumentation and contribute to continuous improvement of support processes.

• Support and manage user accounts via Active Directory and Azure.

• Participate in IT projects such as system upgrades, migrations, and deployments.

• Coordinates with vendors for hardware parts/repairs/replacements.

• Collaborates agents, both internal and external, to resolve issues.

• Provides consultation services for users with problems or new tasks and formulates solutions.

• Support and troubleshoot company compliance and hardening policies on company devices such as iOS, Windows, and Mac OS devices. 

• Participate in on-call rotation for after-hourssupport.

Preferred Skills & Qualifications

• Certifications such as CompTIA A+, Network+.

• Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.

• Strong customer service orientation and communication skills.

• Experience with enterprise IT environments and support tools.

• Ability to work independently and collaboratively in a fast-paced environment.

Other duties and responsibilities as assigned.

Regular, consistent, and punctual attendance. Must be able to work nights andweekends, variable schedule(s), as necessary.

Disclaimer:

• This information has been designed toindicatethe general nature and level of work performed by employees in this role. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties,responsibilitiesand qualifications.