IT Support Analyst, Technology Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As an IT Support Analyst on the Client Services team, you will work as a member of the IT desktop support engineers and help shape the IT user experience across the Comcast Enterprise. The Client Services team is responsible for providing technical expertise to all HQ employees with their IT needs in the use of supported hardware and software products. We are a team that enables the business to create and innovate exciting new products.

Job Description

Who does IT Support Analyst work with?

The IT Support Analyst works with a team of approximately 45 techs across 14 sites, either directly onsite or remotely.  In this role, you support our internal Comcast user community across many areas (remote and local) with their hardware and software needs.

Core Responsibilities

• Maintains a strong culture of customer service and responsiveness in the Client Services department.

• Workstation procurement, installation, and connectivity, in a mixed Windows and Apple environment

• Software configuration

• User profile updates, backups, and general enterprise computing

• Research new/emerging technologies.

• Tests, implements, and documents policies and procedures.

• Identifies and resolves complex issues.

• Regular, consistent, and punctual attendance.

• Other duties and responsibilities as assigned.

Job Specification

• 1-3 years technical support experience. The ideal candidate will have 3-5 years experience supporting the following technologies: Desktop Operating Systems, Desktop/Laptop hardware, mobile phone hardware and software, printers

• Strong written and interpersonal communication skills, with both technical and non-technical audiences

• Ability to troubleshoot effectively

• Ability to prioritize and handle multiple tasks simultaneously

• Ability to work independently and/or as part of a team

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Support; Microsoft Windows; Information Technology (IT) Support; Troubleshooting; Apple Mac OS

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years