IT Endpoint Operations Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The IT Endpoint Operations Manager is responsible for leading the planning, implementation, and management of endpoint computing systems across the organization. This includes overseeing the deployment, configuration, and lifecycle management of end-user devices (desktops, laptops, mobile devices), ensuring endpoint security, patch management, and operational efficiency. The ideal candidate brings a strategic mindset, strong technical expertise, and proven leadership skills to manage a global or regional team of IT professionals and support staff.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Key Responsibilities:

• Lead and manage the Endpoint Operations team to ensure consistent service delivery across all user devices and platforms.
• Oversee endpoint management tools (e.g., Microsoft Intune, SCCM, JAMF, etc.) and ensure policies are enforced across all devices.
• Develop and implement endpoint lifecycle strategies including provisioning, maintenance, upgrades, and decommissioning.
• Ensure endpoint compliance with security policies, including antivirus/malware protection, encryption, and OS patching.
• Collaborate with IT Security to respond to vulnerabilities and security incidents affecting endpoint devices.
• Optimize software deployment and license management processes.
• Establish and monitor KPIs/SLAs for endpoint performance, availability, and incident response.
• Drive standardization across endpoint hardware and software platforms to reduce complexity and improve supportability.
• Serve as escalation point for high-impact endpoint-related incidents and problems.
• Manage vendor relationships and procurement of endpoint-related products and services.
• Support IT asset management initiatives to ensure accurate inventory of endpoint devices.
• Stay up to date with emerging endpoint technologies and recommend improvements.

Qualifications: 

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of IT experience, with at least 3 years in a leadership role managing endpoint operations or end-user support teams.
• Hands-on experience with modern endpoint management tools (e.g., Intune, SCCM, JAMF, Workspace ONE, etc.).
• Deep understanding of Windows, macOS, and mobile operating systems.
• Strong knowledge of endpoint security practices, patch management, and compliance standards.
• Familiarity with ITIL practices and service management frameworks.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, JAMF certifications).
• Experience in a hybrid or cloud-first environment with Microsoft 365 and Azure AD integration.
• Experience managing a distributed team across multiple locations or time zones.
  

Working Conditions:  

• Occasional travel may be required.
• Participation in after-hours support rotation or incident management may be necessary

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Endpoint Configuration Manager; JAMF Software; Endpoint Management; Microsoft Intune; Mobile Device Management (MDM); ITIL Practices

Salary:

Pay Range: This job can be performed in New Jersey with a Pay Range of $129,769.20 - $194,653.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years