HR Manager - Spectacor

Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Xfinity Mobile Arena, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.

Job Summary

The Human Resources Department of Comcast Spectacor is seeking an experienced HR Manager to serve as a strategic HR Business Partner to a diverse group of internal clients, including event-based and unionized workforces. This role is responsible for aligning HR strategies with business objectives, driving team performance, and ensuring a high standard of professionalism across all employee interactions. The HR Manager will oversee key human resources functions including recruitment, labor relations, compliance, benefits, compensation, and employee relations to maximize organizational effectiveness. This position requires a strong leader who can build trusted relationships quickly, navigate complex labor environments and support employees in fast-paced, event-driven operations.

Job Description

Responsibilities:

• Serve as a trusted HR Business Partner, providing strategic guidance to leaders who manage part-time employees on the consistent application of HR policies, procedures and effective performance management practices.
• Build strong partnerships with union representatives; interpret and administer collective bargaining agreements (CBAs), manage grievance processes, and support contract negotiations as needed.
• Provide HR support for event-based employees, including workforce planning, on-site issue resolution, and ensuring a positive employee experience during events and peak operations.
• Administer and ensure compliance with federal, state, and local employment laws, as well as company policies and labor contracts.
• Oversee and manage complex employee relations matters, conducting thorough investigations and providing sound, professional recommendations.
• Partner with Payroll to troubleshoot pay-related issues, ensuring timely and accurate resolution for employees, including event staff and union workers.
• Lead part time employee engagement initiatives, including planning, execution, and analysis of the annual employee survey and action planning.
• Manage full-cycle onboarding and offboarding processes for part-time employees, ensuring a seamless and professional experience.
• Exercise a high level of independent judgment, discretion, and professionalism in handling confidential and sensitive matters.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• 5–7 years of progressive Human Resources experience, preferably in a fast-paced, event-driven or hospitality environment.
• Demonstrated leadership and management experience, including developing and leading teams.
• Experience working in a unionized environment, with working knowledge of collective bargaining agreements and labor relations practices strongly preferred.
• Experience supporting hourly, seasonal, or event-based employees.
• Strong interpersonal, conflict resolution, and employee relations skills.
• Excellent verbal and written communication skills, with a high level of professionalism and executive presence.
• Thorough knowledge of federal, state, and local employment laws and regulations.
• Proven ability to handle sensitive situations with discretion, integrity, and sound judgment.
• Experience with HRIS systems (Workday preferred).
• Bachelor’s degree or equivalent combination of education and experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Labor Unions; Employee Relations; Human Resources Policies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years