Executive Director, Core Network Architecture & Design

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a dynamic and innovative leader to join our team as the Executive Director – Core Network Architecture & Design. This role is pivotal in overseeing the design and planning how our network and service design interacts with the operational fabric of our organization. As the network continues to evolve – the role will lead an extremely talented team of engineers who are tasked with the design, architecture, operation and maintenance of our core, transport and backbone networks. The role drives the development of complex solutions to support our residential, commercial, and partner business solutions. As part of this function, the role will drive architecture and standards definition, capacity and performance planning, and whole life cycle operation of our infrastructure. You will interact with all areas of the business, including development, consulting services, IT, finance, HR, marketing, outside partners, and senior executives. Your strategic and operational leadership will be crucial in implementing support programs and processes, driving the development and operationalization of programs, and managing the department's budget and resource planning. You will lead a team dedicated to improving the quality of support provided to internal customers and the quality of services delivered to our external customers. As we evolve, you will have direct influence in how we revolutionize our network and network architecture of the future.

Job Description

Core Responsibilities

• Provides leadership for teams responsible for whole lifecycle management of the Comcast Core Network, providing service to millions of residential and commercial customers, …
• Liaises with peers and partners through the organization to ensure thatsolutions and programs are delivered with the optimum quality within timescales driven by business needs
• Works with internal teams and vendors to ensure the optimum technical and commercial decisions are made which align with tactical and strategic direction
• Intimate knowledge of industry standard network processes and procedures in the realm of Routing & Switching, Transport, Core, Backbone and other network domains
• Provides leadership and direction for improving operating processes, selecting new technology and technical problem resolution.
• Skilled executive leader with a proven ability to transform teams to drive an evolving strategic direction
• Adapts to changing business needs and redirects staff and projects to meet these changing needs.
• Quantifies and develops business cases for new initiatives, creating the basis for data-driven decisions
• Provides effective direction in identifying objectives, establishing plans/milestones and success criteria, monitoring team progress, managing risk and successfully delivering the desired results.
• Ensures that alignment exists between corporate objectives and those of the core network support organization.
• Establishes internal policies, procedures and systems in line with industry best practices to respond to functional and technical support needs.
• Provides leadership in integrated functional work teams.
• Creates and manages capital and operating budgets.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Skills for Success:

Executive Presence

The leader will be the visible face of the core network organization and will need to cast the right shadow as they do this.  They will interface with CxOs, Divisional Leaders, Peers and decision makers in CONNECT and other organization, inside and outside of TPX. 

Inspirational Leadership

The organization will be breaking new ground in the coming days, months and years which will result in inevitable change and uncomfortable positions.  These are vital to our evolution to support and adapt to new themes – all driven by effectiveness, reliability and growth.  The leader will need to be able to articulate the opportunities and the changes needed to the team, and help them understand and adapt to the new challenges.

Network Knowledge and Experience

Support of a network the size and scope of Comcast’s needs an intimate knowledge of accepted network design principles, protocols, processes and industry norms – and the willingness to implement these when required and challenge when necessary.  Broad understanding of the different design drivers is required, and the ability to parlay these into alignment with budget, strategy, operational plausibility and execution is a must.

Calmness Under Pressure

Whole lifecycle management of a network will inherently result in situations where there are problems with the operational network, or there are design impasses with internal organizations or vendors which will need to be assessed, negotiated and overcome.  The right attitude is important – and the willingness to drive ethically to the right conclusion is key.  This will need to marry execution efficiency with empathy.

Team Management and Growth

The team has and will undergo significant change – from many aspects including responsibility, structure, and people.  Setting the right growth path for the organization means incubating and nurturing the leadership structure in a positive way to ensure that there is good bedrock for future development. 

Focus on Execution and Ownership of Operations

The team and the organization need to have leaders who lead from the front – reinforcing the need for excellent, continuously driving improvement, and creating a structure to execute on deliverables and manage the network in a way which delights existing and future customers.  This will require a focus and ownership which will need to be reflected 24x7x365.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Operational Execution; Executive Presence; Leadership Team Development; People Leadership; Network Design

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +