Engagement Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

About Comcast Technology Solutions (CTS):

Comcast Technology Solutions, a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

Syndication aims to make additional revenue off of Comcast platforms and products by selling them to other network operators. 

About the Team:

This team engages partners to help them meet their market needs by incorporating Comcast technical solutions into their networks.  This includes creating partner-specific plans, executing on deliverables, and solving integration challenges. 

What You’ll Do:

• Join our team of Connected Living Broadband Engagement Managers based in our Philadelphia headquarters office where you will work primarily onsite with flexibility.
• Manage customer expectations, service delivery, and relationship development
• Serve as primary customer point of contact ensuring partner satisfaction
• Run the collaboration and planning needed within our technical programs that will contribute to moving impactful technical products from inception to market launch.
• Lean on strong communication to encourage collaboration from cross functional teams where needed, to reach significant objectives that will change the world of technology.
• Create relationships with key stakeholders to influence decision-making to produce desired outcomes
• Facilitate the development of goals, objectives and criteria for the program's success using knowledge about technical areas.
• Develop and implement engagement strategies to achieve customer business outcomes
• Support the budget and resource forecasting exercises.
• Analyze areas of risk by establishing contingency plans. Identify potential trigger events while assuming responsibility to action accordingly and raise concerns proactively where needed.
• Work with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs while developing resolutions to complex problems that require the frequent use of creativity. Ensures proper documentation.
• Track the program timeline, and analyzes the actual performance against the plan, constantly making adjustments where needed to reach scheduled targets.
• Develop creative solutions to complex challenges and strategize to meet challenging objectives.
• Communicate updates on major milestones and keeps all program partners, including external customers, informed of progress and issues. Identifies and leads proposed changes to technical program parameters and works with management to ensure appropriate processes and communications are followed.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Operate in program or product management with agile principles in mind.
• Other duties and responsibilities as assigned.

Skills & Experience We’re Looking For:

• 7-10 years of technical program or product management experience
• Ability to work onsite in our Philadelphia office
• Undergraduate degree or equivalent work experience
• Excellent communication and reporting skills
• Experience with driving the success of programs focused on hardware development, embedded firmware or application software development specifically
• Deep understanding of SDLC
• Experience driving major program initiatives with multiple phases and business partners
• Background in agile processes and principles
• Self-starter with passion for driving problem resolution and collaboration across functional teams
• Comfort and familiarity running technical discussions, summarizing plans, handling trade-offs, and translating to non-technical teams (Finance, Legal, etc.)
• Experience with technical program management technologies such as Jira, Confluence, and Smartsheets
• Proven track record of successful programs and product launches

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Technical Program Management; Product Delivery; Program Delivery Management; Program Risk Management; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years