Director, Xfinity Mobile Device Protection

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Job Summary

The Director of Xfinity Mobile Device Protection will lead the strategy, development, and lifecycle management of device protection products for both prospective and existing customers of Xfinity Mobile. This role is responsible for defining a comprehensive, data-driven product strategy that aligns with the broader Xfinity Mobile service roadmap and delivers strong customer value while driving growth, retention, and profitability. This position requires a strategic leader with strong analytical and financial acumen who can translate complex data into actionable insights and business outcomes. The ideal candidate will have a proven ability to lead cross-functional initiatives, manage vendor relationships, and successfully launch and scale customer-focused products in a fast-paced environment. The Director will serve as the business owner for the Device Protection program, acting as the voice of the customer while balancing financial performance, operational efficiency, and product innovation. This role reports to the Executive Director of Xfinity Mobile Device Propositions and manages one individual contributor. The position is based on-site in Philadelphia.

Job Description

Core Responsibilities

Product Strategy & Development

• Define and execute the long-term strategy and roadmap for Xfinity Mobile Device Protection products.
• Identify new opportunities to enhance the protection portfolio through customer insights, market analysis, and competitive benchmarking.
• Develop end-to-end product requirements, ensuring alignment with business goals and customer needs.
• Lead the development of go-to-market strategies for new protection features and offerings.

Program Ownership & Execution

• Own the lifecycle of the Device Protection programs, ensuring strong execution from concept through launch and ongoing optimization.
• Lead large-scale, cross-functional product initiatives and ensure alignment across product, marketing, finance, operations, legal, and technology teams.
• Act as the voice of the customer, ensuring that all aspects of the product experience deliver clear value and usability.

Analytics & Financial Management

• Conduct quantitative and qualitative analyses to evaluate product performance, identify opportunities, and inform strategic decisions.
• Develop business cases for new initiatives using research, data analysis, and financial modeling.
• Monitor key product metrics including adoption, profitability, claims performance, and customer retention.
• Perform ad hoc analysis to support strategic planning and decision-making.

Vendor & Partner Management

• Manage relationships with external device protection vendors and service partners.
• Lead contract negotiations, annual protection rate adjustments, and performance reviews.
• Manage, invoicing, settlements, financial reconciliation, and Captive cession reporting activities related to the program.
• Conduct quarterly business reviews (QBRs) and drive continuous improvement in service quality, cost efficiency, and operational performance.

Leadership & Communication

• Communicate strategic vision, progress, and results to senior leadership and key stakeholders.
• Develop executive-level presentations and provide recurring updates on product performance, strategy, and program initiatives.
• Provide leadership to a direct report while influencing cross-functional teams across the organization.

Additional Responsibilities

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Minimum Qualifications

Education & Experience

• MBA preferred.
• 10+ years of relevant experience in telecommunications, wireless, insurance, consulting, product management, business development, finance, or corporate strategy.

Skills & Competencies

• Strong strategic thinking and product management experience with a proven track record of developing product roadmaps and growth strategies.
• Exceptional analytical skills with the ability to interpret complex data and drive data-driven decision-making.
• Strong financial modeling and business case development capabilities.
• Demonstrated ability to derive strategic insights from incomplete or ambiguous information.
• Experience leading large cross-functional initiatives in a fast-paced environment.
• Excellent leadership, communication, and stakeholder management skills.
• Highly detail-oriented with strong problem-solving capabilities.
• Self-starter with the ability to quickly understand complex business and operational concepts.

Location Requirement

• This role is based on-site in Philadelphia.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Business Cases; Mobile Services; Product Management Strategy; Financial Modeling; Vendor Management; Financial Analysis; Cross-Functional Initiatives

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +