Director, Sales Operations, Innovation & Analytics

• Innovation & Prioritization Strategy

• Monitor and report on business impact metrics tied to Innovation and AI deployments.

• Work in close partnership with the Mosaic team for Comcast overall AI strategy, investments, partners, and market landscape.

• Track all Automation initiatives impacting Sales Channels and Business Operations Solutions.

• Ensure alignment with corporate AI policies, training programs, and implementation standards.

• Collaborate with Sales and Business Operations leaders to identify high-impact business needs.

• Prioritize initiatives that can be addressed through innovation or AI technologies.

• Align innovation efforts with strategic business goals and market dynamics.

• Lead and facilitate the Sales AI Committee, composed of senior sales executives.

• Drive strategic discussions and decisions on AI priorities and innovation opportunities.

• Present program updates and recommendations to executive leadership.

• Lead complex, fast-paced programs with a focus on delivery, stakeholder alignment, and measurable outcomes.

• Manage cross-functional teams and vendor relationships as needed.

• Design and launch a program that provides a framework for Citizen Development in a safe and accelerated structure.

• Ensure alignment with Stakeholders, Sales Ops and Business IT teams.

• Promote rapid capability development to support competitive agility in B2B telecommunications sales.

• Executive Communication & Influence

• Maintain strong executive presence and communication skills.

• Deliver compelling presentations and updates to senior leadership.

• Influence decision-making through data-driven insights and strategic storytelling.

Other Responsibilities

• Works with other organizations to continuously improve business processes.

• Keeps abreast of new developments in project management methodologies, agile practices, best practices, and industry standards.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Qualifications:

• Proven success in managing large-scale, complex programs with rapid delivery timelines.

• Executive presence with experience presenting to and influencing senior leadership.

• Deep expertise in program and project management methodologies.

• Experience in successfully delivering programs in a matrix organization

• Experience in innovation strategy or AI program coordination

• Strong collaboration skills across business, technical, and operational teams.

• Familiarity with B2B sales dynamics, preferably in the telecommunications industry.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.