Director of Global Identity Platform & Product Strategy

Job Summary 

The Director of Identity Platform leads the product vision, strategy, and roadmap for a global identity platform that supports authentication, authorization, privacy, consent, and customer identity lifecycle across multiple regions and business lines. This role drives a customer‑first identity experience, ensuring secure, seamless, and scalable authentication and account management. The Director brings deep technical understanding of modern identity standards, strong product leadership, and expertise in privacy and regulatory requirements to unify identity platforms, accelerate adoption, and deliver compliant, friction‑right experiences. 

This leader will build and mature a product organization, partner closely with cross‑functional stakeholders, and guide the platform through global expansion, data‑driven optimization, and high‑scale integrations. This is an onsite role based in Philadelphia due to the stakeholder and team concentration. 

Core Responsibilities 

• Define and own the long‑term product strategy, vision, and multi‑region roadmap for the identity platform. 
• Champion a customer‑first approach to identity experiences, informed by competitive analysis, user research, and industry best practices. 
• Lead prioritization across authentication, authorization, privacy, consent, fraud/risk, account recovery, and identity lifecycle areas. 
• Partner with technical leaders to guide architectural direction, ensuring platform scalability, resilience, and standards alignment. 
• Ensure all identity flows meet global privacy, compliance, and regulatory requirements. 
• Build, mentor, and scale a product team, including managers and senior product leaders. 
• Drive alignment across markets, regions, and business units to support unified identity experiences and consistent platform adoption. 
• Oversee product schedules, release planning, and rollout coordination with partner teams. 
• Lead data‑informed decision‑making using funnel analytics, telemetry, experimentation, and performance insights. 
• Represent identity platform needs in governance, privacy reviews, and cross‑functional strategic planning. 
• Partner with GTM/operations teams on launch readiness, communication, integration guidelines, and post‑launch optimization. 

Success Indicators for the Role: 

• Improvements in signup/login success rates and reduced abandonment. 
• Lower account‑takeover rates and improved risk‑based decision accuracy. 
• High service availability and adherence to performance SLOs. 
• Timely DSAR handling, accurate consent capture, and strong audit outcomes. 
• Growth in integrated apps and successful migrations to standardized journeys. 
• Reduced support volume and improved cost per identity transaction. 

Required Skills: 

• 10+ years product management experience with identity, security, or platform products. 
• 5+ years leading product organizations or managing product managers. 
• Strong expertise in OIDC, OAuth2, WebAuthn/FIDO2, JWT, RBAC/ABAC, policy‑as‑code. 
• Experience with GDPR, CPRA, and global regulatory environments. 
• Demonstrates strong product and UX leadership, with hands‑on experience in funnel instrumentation, A/B testing, and conversion optimization. 
• Brings practical privacy and compliance expertise across U.S. and EU regulatory environments, including audit governance and engagement with regulatory bodies. 
• Possesses cloud‑native platform experience, including Kubernetes, service mesh technologies, observability practices, KMS/HSM, and reliability engineering. 
• Leadership in multi‑region or multi‑tenant platforms/architecture. 
• Ability to collaborate with architecture, security, and data teams. 
• Strong technical literacy and ability to partner with architects. 
• Expertise in authentication, authorization, privacy, and identity lifecycle. 
• Deep understanding of identity UX and friction‑right strategies. 
• Executive‑level stakeholder communication. 
• Experience driving large‑scale migrations and platform consolidation. 

Identity‑Focused Features & Capabilities (Best Practices) 

This leader will build a high‑performing PM organization, align business priorities to identity outcomes, and deliver secure, low‑friction experiences at global scale that is grounded in the below modern identity best practices: 

1. Authentication (AuthN) 

• Expand phishing‑resistant and passwordless authentication using passkeys (WebAuthn/FIDO2), adaptive MFA, and device‑bound credentials. 
• Improve continuity and security with short‑lived tokens, cross‑device session handoff, and bot defense at the authentication edge. 

2. Authorization & Policy 

• Implement fine‑grained scopes, audiences, and centralized policy‑as‑code for consistent, compliant access control. 
• Support consent‑aware access, temporary role elevation, and RBAC/ABAC models. 

3. Account Recovery & Resilience 

• Deliver phishing‑resistant, multi‑path account recovery. 
• Strengthen defense with progressive lockouts, cooldowns, and transparent user guidance. 

4. Identity Proofing & Integrity 

• Apply tiered verification based on risk and regulatory context. 
• Maintain accurate identity graphs with deduplication and account linking. 

5. Privacy, Consent & Data Controls 

• Ensure data minimization, retention schedules, and unified preference centers. 
• Automate DSAR workflows with compliant audit‑ready processes. 

6. Fraud, Risk & Abuse Prevention 

• Use behavioral analytics, device signals, and reputation data to detect ATO. 
• Reduce abuse through bot mitigation and credential‑stuffing defenses. 

7. UX Excellence 

• Balance friction using risk signals while supporting accessibility and localization. 
• Optimize funnels with telemetry, A/B testing, and clear consent surfaces. 

8. Developer Platform & Integrations 

• Provide consistent API contracts, SDKs, and sandbox environments. 
• Support migrations with versioning, compatibility, and golden‑path journeys. 

9. Global, Multi‑Region Operations 

• Maintain active‑active deployments and data‑residency compliance. 
• Track global SLOs/SLIs with observability dashboards. 

10. Compliance & Governance 

• Embed privacy‑by‑design with DPIAs/PIAs and transfer safeguards. 
• Maintain rules catalogs for eligibility, consent, age‑gating, and rate limits.