Director, Internal Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a global media and tech company, Comcast reaches hundreds of millions of customers, viewers and guests with world-class connectivity and platforms and beloved content and experiences. That work is driven by our nearly 90,000 employees, who deliver industry-leading broadband, mobile and entertainment platforms. Our Corporate Employee Communications team oversees business-critical communications to these employees and key internal stakeholders to ensure we’re all driving toward our company goals. The team is seeking a Director of Internal Communications to support and execute employee communications and engagement strategies on behalf of the Growth Team, which is responsible for our Xfinity business and brand, including residential products and services, sales and marketing and more. This position reports to the Vice President of Internal Communications and collaborates with Growth Team leadership and key partners, including HR and Finance. The ideal candidate is a strategic communications leader, with exceptional written and verbal communications, bringing creativity and new ideas to best facilitate employee engagement, change management, and business goals. This position has one direct report.

Job Description

Core Responsibilities

• Directs communications strategies and campaigns to support key business objectives tied to long- and short-term goals for the Growth Team.
• Interacts with and supports Growth Team leaders and key partners on the best communications approach to achieve desired outcomes. Manages through influence and builds trusting relationships.
• Writes and executes communications plans – including but not limited to Intranet content, internal social platform content, digital signage, FAQ, talking points, videos, leadership messages, etc. Writes effectively and with appropriate tone for internal audiences.
• Keeps communications fresh, creative and engaging; regularly develops and explores new ideas and strategies, while also establishing and reinforcing communication best practices.
• Supports project management and executes tactics for employee events and activations with excellence.
• Uses metrics to provide analysis with a “continuous improvement” approach.
• Interacts with consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.
• Graphic design and video production experience is highly desirable.
• Consistent exercise of independent judgment and discretion in matters of significance.

Qualifications

• Bachelor’s Degree or Equivalent.
• 8 to 10 years of experience in communications or related field.
• Strong professional demeanor and comfort interacting and consulting with senior executives.
• Experience partnering and working with cross-functional teams.
• Experience executing deliverables across a range of tactics and mediums: events, written, presentation, videos, digital content and more.
• High proficiency in Microsoft Office and 365 applications (OneDrive, Word, Excel, PowerPoint) and Share Point.
• Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and video production a plus.
• Role is based at Comcast Headquarters in Philadelphia, PA.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Employee Communications; Communications Strategy; Cross-Functional Initiatives

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +