Director, GSOC

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively planning, managing and coordinating all activities in the Global Security Operations Center, and Philadelphia Campus Security Operations Center. Manages professional employees, supervisors, business support/technical staff and contract security services. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops process and procedures to implement functional strategies. Also responsible for the direct management of contract security personnel. Gives oversight and guidance to all security department members and programs.

Job Description

Core Responsibilities

• Develops and effectively applies established practices that comply with regulatory guidelines and standards

• Manages a team including security officers, contract service providers, and other external security workgroups; Leads, coaches, and develops the SOC team to include defining staffing requirements, recruiting, hiring, training, performance development, and staff retention.

• Establish a rigorous training program for all GSOC personnel, to include planned and unplanned drills, personnel development, and both in-house and third-party development.

• Leads in the search for relevant applications to manage risk identification to Comcast assets to include applications compatible with a GIS platform.

• Leads in the management of emergency incidents, including but not limited to medical, fire, critical incidents, and personal employee emergencies as received.

• Retools, manages, and motivates a team in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency.

• Captures workload and system key performance indicators (KPI) and other data to accurately capture GSOC and SOC activities.

• Oversees internal audits to assure that organizational personnel are adhering to established policy and practices and recommend appropriate action to correct deficiencies.

• Supports the Protective Operations team and all Comcast Security teams during company-sponsored events, executive security and investigations as required.

• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.

• Assists in developing and improving security awareness and loss prevention programs.

• Ensures that personnel records, reports, approvals, filings, schedules, written orders, etc. are maintained as required.

• Manages, compiles and reviews budgets for the GSOC program using actual performance, previous budget figures, expense reports, and other data sources to control funds and provide for proper financial administration. Tracks contracting costs and needs, managing statement of work efforts. Ensures GSOC program manages costs effectively, projects future budget needs, improves services received and meets schedule demands for service delivery.

• Must be able to conform to the company’s key operating principles, especially excellent customer service.

• Works flexible hours and is available on call 24/7 as situations warrant.

• Consistent exercise of independent judgment, discretion, and integrity in matters of significance.

• Must be able to work nights and weekends as well as variable schedule(s) as necessary.

• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Education Level

• Bachelor’s Degree

Field of Study

• Business, Criminal Justice preferred

Certifications

• Emergency Medical Responder (EMR) certification preferred

CPP, PSP, CISSP, CFE, and/or CFI preferred. Experience managing a GIS based platform preferred.

Years of Experience

• Generally requires 6-9 years related experience

Compliance

• Comcast is an EEO/AA/Drug Free Workplace.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Executive Security; Budgeting; Global Security; Security Operations

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +