Director, Corporate Communications (External) - Comcast Business

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Seeking a Director of Corporate Communications (External) to join the Comcast Business Corporate Communications team. This strategic, highly collaborative communications expert will lead external storytelling that helps to elevate Comcast Business’s brand awareness in local communities, strengthen our reputation amongst small businesses, and positions Comcast as an economic development partner in the cities we serve. They will work closely with our field communications team to tell impactful stories, drive a consistent cadence of announcements and content, and partner with region PR and CB marketing leads to amplify events and engagements at the local level. This role requires a seasoned communicator with a deep understanding of integrated corporate communications, national and regional media relations, and B2B storytelling. The ideal candidate combines strategic thinking with strong execution, thrives in a fast-paced matrixed environment, and brings a proactive, solutions-oriented approach to shaping and amplifying the Comcast Business narrative.

Job Description

Core Responsibilities

Support External Communications for Comcast Business

• Develop and drive external communications strategies and tactics that elevate Comcast Business’s national narrative, product leadership, and reputation, with a special focus on small business.
• Build and maintain relationships with business, technology, and small business media; proactively secure high-impact coverage that reinforces Comcast Business’s market leadership and brand strength.
• Serve as a key point of contact for integrated communications initiatives supporting small business campaigns, product launches, reputation programs, influencer partnerships, and enterprise-wide moments.
• Message train Comcast Business or region spokespersons in support of national announcements.

Strengthen Regional & Local Market Presence

• Partner closely with field communications teams (region leads and HQ Field PR teams) to increase local awareness and visibility of Comcast Business in high-priority markets.
• Provide strategic guidance, messaging, template materials, and toolkits to the field teams to enable consistent execution across regions.
• Project-manage communications milestones including announcements, events, partnerships, and national campaigns.
• Work closely with region PR teams to identify and develop storylines that highlight local success and market-specific opportunities that reinforce national messaging.

Support Government Affairs Communications

• Collaborate with Government Affairs Communications, Region PR, and Region CB Marketing teams to advance Comcast Business positioning with external stakeholders including regional chambers of commerce, business associations, and small business advocacy groups.
• Develop messaging, materials, and engagement strategies that showcase Comcast Business’s role in driving local economic growth.

Drive Integrated Corporate Communications Planning and Execution

• Develop and lead integrated communications plans across small business, product, marketing, social/digital, corporate communications, field communications, and internal communications teams.
• Craft compelling messaging, press materials, executive quotes, and thought leadership content.

Required Qualifications

• 10+ years of experience in corporate communications, external communications, media relations, public relations, or related fields – ideally supporting a major brand, technology company, telecommunications provider, or B2B enterprise.
• Proven ability to lead external communications programs that deliver measurable results with national and regional media.
• Strong experience in B2B storytelling, especially with small business audiences, technology products, or enterprise solutions.
• Demonstrated success working in a highly matrixed organization, managing complex workflows and building strong cross-functional relationships.
• Exceptional writing, editing, and message` development skills with the ability to translate complex concepts into compelling, accessible narratives.
• Experience supporting regional or local market communications, including field communications teams or decentralized networks.
• Strong understanding of integrated communications planning, including social, digital, product marketing, and reputation programs.
• Ability to manage multiple projects and deadlines while maintaining high quality and attention to detail.

Candidate Qualities:

• A proactive, solutions-oriented communicator who anticipates needs and identifies opportunities.
• High emotional intelligence with the ability to navigate a complex, fast-moving environment and collaborate across diverse teams and leaders.
• Strategic thinker with a strong execution mindset – able to move seamlessly between big-picture narrative and day-to-day deliverables.
• Curious, creative, and always pushing for stronger storytelling and innovative communications approaches.
• Deep commitment to accuracy, clarity, and brand consistency.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.