Director, Analytics & Evaluation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing a comprehensive analytics strategy for Total Rewards, ensuring proper data management and governance, utilizing advanced analytical techniques, generating insights; leveraging predictive models, forecasting methodologies, and sophisticated analytical tools and technologies, defining and tracking key metrics and performance indicators, and collaborating with key stakeholders. Provides data to inform business case development and measuring the business impact of Total Rewards products and solutions. Defines and implements the overall business intelligence program goals and tasks in terms of scope, quality, budget and schedule. Provides leadership and direction for a data science function across Total Rewards functional areas. Uses data to inform strategy for functional area(s) across Total Rewards. May have responsibility for developing and managing budget.

Job Description

Core Responsibilities

• The Director of Analytics & Evaluation will be a proactive and consultative partner whose work informs the company’s wellbeing strategy.  Among other responsibilities, the Director will: develop a comprehensive analytics strategy for Total Rewards; ensure proper data management and governance; utilize advanced analytical techniques to generate insights regarding Total Rewards’ products, programs, and services; leverage predictive models, forecasting methodologies, and sophisticated analytical tools and technologies to understand, anticipate, and proactively address relevant trends and issues; define and track key metrics and performance indicators; and collaborate with key stakeholders with the department and across the enterprise.  

  CoreResponsibilities

  • Provides proactive, consultative support to Total Rewards Centers of Excellence (COEs) to inform strategy to support employees’ physical, emotional and financial wellbeing.

  • Measures return-on-value of benefits products and Total Rewards function against appropriate outcome measures.

  • Collaborates with stakeholders across Total Rewards to design and develop an analytics strategy that aligns benefits product offerings with the employee value proposition .

  • Services as point-of-contact and internal expert for Comcast NBCU’s benefits analytics data warehouse of record. Lead a team of data scientists to extract meaningful data from data warehouse to inform benefits strategy for Physical, Emotional and Financial health products.

  • Identifiesfact-basedsolutionstrategiesforkeybusinessissuesraisedbyclientstoensurethatallimportantissuesare addressed in fully and appropriately.

  • Determineswhenandhowtousequantitativeresearchtoolsandmodelsandassistsininterpretationanddevelopmentof implications to address client business problems.

  • Develops Total Rewards Analytics Strategy: Leads the development and implementation of a comprehensive Total Rewards analytics strategy aligned with organizational objectives, focusing on key areas such as health plan trends, clinical cost drivers, employee wellbeing, retention, return on value, and financial wellbeing.

  • Data Management and Governance: Oversees the collection, integration, and maintenance of Total Rewards data from multiple sources, ensuring data integrity, accuracy, and compliance with privacy regulations (e.g., GDPR, CCPA).

  • Data Analysis and Insights Generation: Utilizes advanced analytical techniques to analyze Total Rewards data, identify trends, patterns, and correlations, and translate findings into actionable insights and recommendations for Total Rewards initiatives and programs.

  • Predictive Modeling and Forecasting: Informs predictive models and forecasting methodologies to anticipate future employee wellbeing and health plan trends, identify potential risks, and proactively address challenges.

  • Total Rewards Metrics and KPIs: Defines and oversees the tracking ofkey performance indicators  and metrics to assess the effectiveness of Total Rewards products and initiatives, providing regular reporting and dashboards to Total Rewards leadership and senior management.

  • Stakeholder Collaboration: Collaborates closely with Total Rewards business partners, and Centers of Excellence to understand their data needs, provide analytical support, and drive data-driven decision-making.

  • Technology and Tools: Evaluates and implements advanced Total Rewards analytics tools, technologies, and platforms to enhance data visualization, reporting capabilities, and self-service analytics for Total Rewards stakeholders. 

  • Develops and communicates goals, strategies, tactics, project plans, timelines and key performance metrics to reach goals.

  • Creates and manages supporting and related business intelligence processes.

  • Develops and manages budget to ensure required resources are available.

  • Defines the information, reporting and analytical needs of the Total Rewards function. Develops goals, strategies and plans needed to achieve the vision.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +