DevOps Engineer - Self Service UI Infrastructure & Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Are you excited about modernizing infrastructure workflows using innovative automation methods? We're seeking a DevOps Engineer III to join our dynamic team. If you're an expert in Ansible with experience in Terraform for infrastructure automation and configuration management, proficient in CI/CD pipelines utilizing tools like GitHub Actions, Concourse, or Octopus Deploy, and familiar with containerization technologies such as Docker and orchestration tools like Kubernetes for container deployment and management, we want to hear from you! Join us in shaping the future of our infrastructure automation, with a focus on continuous deployment and leveraging cutting-edge technologies to meet our evolving needs.

Job Description

About The Team:

The Digital Self Service Engineering organization at Comcast innovates, develops, delivers, and operates Self Service UI products to our residential customers. As a member of this team, you will be part of a high-performance Shared services operations organization focused on providing the most reliable, secure, and high-quality experience at scale to our engineering groups. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.   

What You’ll Do: 

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.

• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.

• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.

• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.

• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.

• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.

• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.

• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.

• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.

• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Other duties and responsibilities as assigned.

What You’ll Need: 

• Minimum of 5 years of progressively responsible experience as a DevOps Engineer, with a focus on infrastructure automation and continuous deployment. 

• Expertise in deploying, managing, and operating scalable, highly available, and fault-tolerant systems on AWS / Azure / VMs hosted in Native Comcast Cloud.

• Extensive experience developing Ansible automation for configuration management and deployment, with proficiency in CI/CD pipelines using tools like GitHub Actions, Concourse, or Octopus Deploy. 

• Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes for container deployment and management. 

• Proficiency in any of the programming/scripting languages such as Python, JavaScript, Shell / Bash scripting etc. 

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.