Comcast Xumo Operations Co-op

Organization & TeamOverview

Xumo, a joint venture between Comcast and Charter, was formed to develop and offer a next-generation streaming platform on a variety of branded 4K streaming devices and smart TVs. Powered by Comcast’s global technology platform, Xumo devices and services feature an entertainment experience designed to make it easy for consumers to find and enjoy their favorite streaming content through a world-class user interface and voice search, and for partners to meaningfully connect and engage with millions of consumers.

The Xumo Program Governance team is responsible for several operational functions including customer support, data privacy, and product roadmap.  We support, and work very closely with, a wide range of stakeholders including product, engineering, business development, legal, and finance.  Our team is made up of 5 members and rolls up to the broader Strategy & Operations organization.  Primary objectives of our team are to 1) ensure the business is running effectively, 2) build out process where needed, and 3) drive the prioritization and delivery of the product roadmap.  

Role Description

Are you ready to help shape the future of streaming technology?Join the Xumo Program Governance team and contribute to a fast-paced, innovative environment where your ideas matter and your work drivesreal impact. As a co-op, you’ll gain hands-on experience across customer experience, data privacy, and product delivery—supporting initiatives that improve operations, ensure regulatory compliance, and guide strategic decision-making for one of the most exciting platforms in digital entertainment.

You’ll analyze support data to uncover opportunities for automation and workflow improvements, review product features to ensure privacy-by-design, andassist in coordinating roadmap execution. Your work will help streamline processes, deliver secure and user-centered experiences, and bring fresh perspective to a team that values curiosity and innovation.

Job Responsibilities

Responsibilities will vary based on your interest and needs of the business, but could include the following: 

• Customer Experience

• Analyze support data to uncover pain points and recommend improvements

• Contribute to automation and self-service initiatives to enhance responsiveness

• Support workflow optimization to improve user satisfaction

• Privacy Compliance

• Review product features and data flows for alignment with privacy regulations (e.g., GDPR, CCPA)

• Help document and communicate privacy practices across teams

• Promote privacy-by-design principles in product development

• Product Delivery & Program Management

• Assist in coordinating roadmap activities and tracking key milestones

• Support cross-functional collaboration to ensure timely execution

• Help visualize priorities and trade-offs using structured frameworks

• Other duties and responsibilities as assigned.

PreferredSkills

• Strong Communication: Able to clearly express ideas and collaborate across teams

• Analytical Thinking: Comfortable working with data to identify trends and support decisions

• Attention to Detail: Accurate in tracking tasks, reviewing documentation, and reporting

• Project Coordination: Experience managing timelines or group projects (academic or extracurricular)

• Technical Proficiency: Familiar with tools like Excel, PowerPoint, and collaboration platforms

• Curiosity & Initiative: Interest in governance, operations, and a proactive approach to learning

• Preferred Majors: Business Administration, Communications, Operations Management

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track.

• Available to work 40 hours per week for 6 months starting March 30, 2026, through September 18, 2026.

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting