Comcast Cybersecurity: Manager, Cyber Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Do you enjoy problem solving, implementing processes and driving change? Do you want to be part of a mission-driven cyber security culture with opportunities for innovation and personal development? If yes, we want to hear from you! IN THIS ROLE We are looking for an individual who thrives in a fast-paced environment, is curious by nature, and enjoys solving problems. You will be responsible for a team that ensures the right processes and tools are in place to support both Cyber Security Operations activities and Cyber Fraud Operations activities. This is an on-sight role in our world-class Philadelphia Campus.

Job Description

What you will do:

• Lead and oversee a team on mostly program managers, ensuring they possess the necessary resources and support to achieve their objectives
• Initiate and drive risk reduction programs for areas related to both cyber security and cyber fraud. 
• Develop and implement strategies to improve operational efficiency and effectiveness
• Work with cross-functional teams to ensure that workflow tools are aligned with the company's overall business goals
• Identify and implement new technologies to improve workflow processes and tools
• Monitor and report on operational metrics
• Foster collaboration and teamwork within the team and across the organization
• Assist - on an ad-hoc basis - in the timely response of major cyber security and cyber fraud incidents (note: this may involve off-hours work, including holidays)

What you should possess:

• 5+ years of experience managing key programs and projects, preferably within cyber, fraud, customer service or information technology
• 5+ years broad experience in an IT - related operational support role
• Fundamental experience with ITIL practices (ITIL Certified v4 foundations preferred)
• Proven record (conference talks, published whitepapers, etc.) of using ITIL practices to drive organizational change
• Experience developing and maintaining policies, procedures, standards, and guidelines
• Solid understanding IT infrastructure and applications operations
• Experience with enterprise level service management tools (e.g., CRM, CMS, CCaaS, etc.) preferred
• Highly proficient interpersonal skills and consistent track record facing off with senior business/technology partners
• Highly organized presentation, and customer service skills
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Creative thinker who challenges the status quo  Demonstrates the ability to stay current with the latest AI trends and technologies and effectively apply them to solve real-world business challenges a plus
• Experience with CyberSecurity Functions (such as Insider Threat) and CyberFraud Functions (such as password resets) a plus

What you can expect:

• A cool and casual work environment
• A chance to showcase your skills to executives throughout the Comcast TPX Organization   
• A culture of innovation and continuous learning  
• Training, support, and feedback to expand and evolve your expertise 
• Opportunities to impact the security posture of Comcast products in millions of homes and businesses

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas discounted digital TV and internet.
• Discounted tickets for Universal Resorts, and free tickets to our Universal theme parks!
• To learn more please visit: https://jobs.comcast.com/benefits

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Executive Presence; Information Technology Infrastructure Library (ITIL); People Leadership

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years