Comcast Business Sales Support Co-op

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Program Overview Comcast’s Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Job Description

Your experience will include:

• Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.

• Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow students.

• Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond.

• Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview

Sales Support & Operations (SSO) is a proud part of the larger Global Solutions & Commercial Operations (GSCO) team within Comcast Business. GSCO fuels sales success by supporting every stage of the sales lifecycle—from initial enablement and engineering support to quote generation, order processing, and analytics. Together, we ensure seamless operations and tailored solutions that empower both standard and complex deals with efficiency and expertise.

SSO was established in 2023 with a visionary goal to create a united support organization that serves all Headquarter Comcast Business sales channels in harmony. For the first time in our company’s history, a single support team was formed to represent the collective sales support voices of all channels.

This historic alignment enables us to:

• Optimize operations with streamlined processes and automation
• Foster seamless collaboration and communication across teams
• Empower our people through dynamic learning and knowledge sharing
• Enhance operational excellence through standardization and data-driven insights
• Identify and leverage similarities across teams while preserving the unique strengths of each channel

At our Philadelphia headquarters, multiple Comcast Business Sales Support teams collaborate to deliver outstanding pre‑ and post‑sale support for hundreds of key Comcast Business customers. Working side‑by‑side with Sales, Finance, Billing, Service Delivery, Service Assurance—and our phenomenal customers—our teams play a critical role in delivering an exceptional customer experience.

Role Description

Imagine being at the center of the sales experience, where your work directly shapes how customers are served and how deals come together.
On this team, you won’t be on the sidelines. You’ll solve real business problems, support live customer engagements, and partner with Sales and cross‑functional teams to make processes faster, smarter, and more effective. From supporting quotes and orders to improving how our teams work, your contributions will have visible, meaningful impact—while building strong business, analytical, and problem‑solving skills along the way.

What are some interesting problems the student will work on?

In this role, the student will support both pre‑ and post‑sales activities that directly impact the customer experience and sales execution. They will work on real‑world business problems such as preparing and validating customer quotes, researching customer inventory and eligibility, and processing complex or high‑priority customer orders. The student will analyze existing sales and support processes to identify gaps, inefficiencies, or pain points and help recommend practical improvements that drive speed, accuracy, and consistency.

The student will also collaborate with Sales, Operations, and other internal partner teams to resolve issues, streamline workflows, and ensure customers receive timely and accurate solutions. Additionally, they may help create or refine Sales‑facing tools, documentation, and collateral that enable sellers to work more efficiently and confidently when engaging customers.

Where can this student make an impact?

This student will make an immediate and meaningful impact by enabling Sales teams to spend more time selling and less time navigating administrative or process challenges. Their work will help improve quote accuracy, order turnaround time, and overall customer satisfaction by ensuring key sales support activities are executed efficiently and consistently.

Success in this role is demonstrated through smoother sales execution, reduced rework or errors, strengthened collaboration across internal teams, and an improved end‑to‑end customer experience—both before and after the sale. The student’s contributions will help drive operational excellence while supporting revenue growth and long‑term customer relationships.

Job Responsibilities

• Responsibilities include but are not limited to: Supports pre-sales order functions and ensure proper handoffs to post-sale teams
• Interfaces with multiple internal stakeholders (including sales and engineering) and external customers to ensure all parties are updated throughout the Sales ordering process.
• Work effectively with downstream teams, process contracts & quotes, follow-up with customer billing.
• Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies.
• Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis.
• Assists leadership in the identification, prioritization, planning development, coordination, support and execution of high impact plans for effective and sustainable cost savings.
• Evaluates and implements new methods and techniques for operational improvement.
• Other duties and responsibilities as assigned.

Preferred Skills

• Familiarity with Microsoft Office Tools (Word, Excel, PowerPoint)
• Organized with strong attention to detail
• Customer-focused mindset
• Willingness to learn new products, services, processes
• Experience with CRM tools (ex. Salesforce)
• Curiosity and interest in AI and Automation tools
• Preferred Majors: Business Administration/Business Management, Operations Management, Finance/Economics, Communications, Information Systems, Project Management, Telecomm or Technology Engineering

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from Drexel University, with a cooperative learning track.
• Available to work 40 hours per week for 6 months starting September 22, 2026, through March 26, 2027.
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Relationship Building; Professional Etiquette; Accountability; Teamwork; Communication; Resilience

Salary:

Base Pay: $23.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

0-2 Years