Cloud Telemetry Solutions Engineer (Eng3)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This is an Engineer 3 in the CONNECT Organization's Network Operations Monitoring and Diagnostics (NOMAD) department at Comcast. In NOMAD, we’re building a faster interaction with the internet for our customers using containerized, microservice-based, cloud-deployed services. As a software engineer in the NOMAD Engineering team you will be part of a team that is building next generation access and core networks which will help deliver HSD, Voice and Video services. The software applications we are building is a containerized, microservice-based, cloud-deployed services. We are looking for talented individuals that will work on applications to automate configuration generation, software deployment and troubleshooting. These applications are intended to run on our lab systems as well as on our production systems.

Job Description

NOMAD Team is built on the "If you repeat an action/activity, you are doing it wrong" philosophy. This team is responsible for automating the complete lifecycle of a complex infrastructure that delivers comcast's next generation access and core networks, involving server racks, networking gear and all the software, configuration and operating systems that make them up. We build applications that are idempotent and at the same time supported with necessary guard rails, which allow the automation solution to bring out its full potential but also with a safety hook all the time. It's a fun loving start-up mode team - partnering with new solution initiatives, bringing out new technology adaptations and always on a hustle.

The team and this role are based in our downtown Philadelphia Comcast Technology Center. It is not open to remote or virtual hire.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future

Core Responsibilities

• Work with engineering team, product, and user experience to understand new requirements.
• Refine and estimate new deliverables.
• Implement new application programming interfaces, backend services, front-end user interface components, and automation tasks to specification provided with the assistance of senior team members.
• Understand platform usage and assist with production deployments and customer issue triage.
• Design and develop backend applications that can be hosted on cloud platforms.
• Design and develop web applications that can function during backend service and internet connectivity interruptions.
• Develop security features as part of the development and embrace the DevSecOps culture.
• Use and improve on tools to identify and mitigate production incidents within the defined MTTR (Mean Time To Recover) key performance indicator.
• Create re-usable web components that can be leveraged by multiple teams, where needed.
• Create self-contained microservices or application programming interfaces to support the business logic.
• Use content management systems as applicable and global design patterns and defined coding standards and practices established by the team.
• Collaborate with project stakeholders to identify product and technical requirements.
• Work closely with the architects and DevOps Engineers to define the functional and technical requirements.
• Create insights for managers to track business and operational metrics.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• 5–7 years of experience in infrastructure automation and scripting, with strong proficiency in Python or Go (focused on scripting and automation)
• Advanced debugging and investigation skills, with a proven ability to identify and resolve complex infrastructure issues.
• Expertise in container orchestration and automation tools, including Kubernetes, Helm, and Ansible.
• Solid experience with Bash and shell scriptingfor system-level automation and tooling.
• Hands-on experience with cloud telemetry solutions, preferably usingVictoriaMetricsor similar time-series databases.
• Strong working knowledge of AWS services, with experience deploying and monitoring infrastructure in cloud environments.
• Ability to lead initiatives independently, collaborate across teams, and contribute to scalable infrastructure design.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Kubernetes; Building Architecture; Back-End Development; AWS Devops; Python (Programming Language)

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years