Assistant Retail Manager

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

As an Assistant Retail Manager, you will play an integral role in managing the retail operations at Xfinity Mobile Arena. You will oversee the operation of the retail locations including events and help coordinate product selections, manage team performance, and ensure an engaging retail environment that aligns with Comcast Spectacor’s standards. This role will partner with other departments to meet and exceed guest expectations while driving profitability.

Job Description

Qualifications:

• Bachelor's degree in Business, Retail Management, or related field, preferred
• Retail management experience, preferably in a high-volume environment
• Experience in inventory management and POS systems
• Ability to lead, develop, and train teams
• This position requires excellent communication and organizational skills for success. As a manager, and the point of contact for retail customers, this position will require problem-solving abilities, and a commitment to meet and exceed desired expectations. 

Key Responsibilities:

• Manage day-to-day retail operations and staff which include opening and/or closing sporting events, family events and concerts
• Develop merchandising and visual presentation strategies
• Review sales data and inventory trends
• Prepare and maintain accurate inventory records, and adjust inventory if required
• Coordinate product needs for location replenishment with warehouse department
• Ensure compliance with Comcast Spectacor and venue-specific guidelines
• Assist in training of employees, and team performance
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Draft schedules for the retail locations to be reviewed and approved by retail leadership.
• Promotes an environment that empowers others, nurtures education, and seeks ways to elevate the team culture and customer experience in the store.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Retail Environment; Retail Management; Retail Store Operations

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years